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Production Support Analyst
2 months ago
I can only work W2
Join our client as an Production/Application Support Analyst for a contract to hire position in Philadelphia, PA (3 days/week in the office). In this role you will be responsible for:
Description:
Resource will support our member facing applications, including member portal, mobile app, and vendor supported portals.
Resource will have a basic understanding of key concepts and features of the subject matter and experience supporting web portals.
Works well under general supervision and can work independently, as well as providing technical and analytical support.
Resource will gain technical expertise and make recommendations for solutions which may impact the overall design or capabilities within the portal.
Key responsibilities to include:
Production support: Assess and research inquiries from multiple business areas for resolution. Assign and coordinate with IT areas and/or vendor support. Manage relevant communication and updates with impacted stakeholders.
Assist in testing of member facing applications, including documentation of testing practices.
Assist in checkout of production releases as needed.
System support: Assist in developing processes and performing system administration tasks as needed.
Project support: Assist in determining requirements, impacts, developing documentation, procedures, and guides.
Serve as an internal expert regarding use of the applications.
Experience with Health Insurance, ServiceNow and Microsoft Azure is a plus.
Competencies:
Service Now
Application Support
Production Support
MS Office Suite
MS Azure DevOps - a plus
Healthcare insurance experience a plus
