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Associate Director for Quality Assurance

1 month ago

Baltimore, United States Lutheran Immigration And Refugee Service Full time

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you


Reporting to the Deputy Director for Children's Services, the Foster Care Associate Director for Quality Assurance is responsible for implementation and collaborative strategic planning for the programmatic and operational management of the monitoring and evaluation team. The Associate Director will be responsible for the ongoing monitoring and evaluation activities to ensure compliance with funder and agency requirements for programs implemented by the Foster Care programs.


This position can be remote with trips to Baltimore as needed.


Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.


Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:



  • medical, dental, and vision available on the first day of employment,
  • professional development, tuition reimbursement,
  • generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
  • 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
  • company 403(b) contribution of 3%, an additional 7% match which vests immediately,
  • Family Building benefits for reproductive procedures, adoption/foster care assistance, and
  • an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.


DUTIES



  • Provide strategic leadership and implementation for the monitoring and evaluation team to support implementing staff and partners related to monitoring and evaluation activities which ensure alignment for services with federal and Global Refuge standards.
  • Oversees monitoring and evaluation team activities for foster care programs.
  • Coordinates strategic planning and overall implementation of desk and site monitoring for foster care programs for compliance with all ORR policies and procedures
  • Manages and monitors Corrective Action Plans and Program Development Plans of partners.
  • Oversees the creation and submission of monthly, quarterly, and annual reports.
  • Remains knowledgeable of all federal government and Global Refuge/CFS guidelines, policies, and procedures, and provides guidance related to quality assurance measures.
  • Coordinates the compilation and dissemination of policies and procedures utilizing innovative methods of communication with the goal of increasing retention and operational compliance from staff.
  • Ensure implementation of a strategic plan for data quality and program compliance with contractual and reporting requirements.
  • Manage the implementation and ongoing compliance in preventing, detecting, and responding to sexual abuse and sexual harassment for foster care programs.
  • Other duties as assigned.

QUALIFICATIONS



  • Bachelor's degree in behavioral sciences, human services, or social service field with a minimum of five years of experience in and knowledge of child welfare systems, principles, practices, and emerging trends. Master's degree preferred.
  • Five (5) years of progressively responsible managerial experience including experience managing staff, volunteers, and/or interns.
  • Experience working with diverse client populations, particularly immigrants and refugees
  • Experience using Apricot or another Social Solutions database preferred
  • Experience in program development, administration, and budget oversight.
  • Strong analytical and problem-solving skills.
  • Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners

Special Position Requirements:



  • Must be willing and able to clear a criminal background check for the past 7 years.
  • Must be willing and able to request and clear Child Abuse and Neglect background checks in all states lived within the previous 5 years, updated yearly.
  • Must obtain a negative TB Test yearly.
  • Must be willing and able to obtain an FBI fingerprint check every 5 years.
  • Spanish language fluency is preferred.
  • Must have a valid driver's license and MVA check free of major infractions for the last 7 years.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.


We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

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