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Client Services Representative

2 months ago

Rhode Island, United States East Side Clinical Laboratory, Inc Full time

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA -- is it in yours?

Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

LOCATION:  10 Risho Ave, East Providence, RI 02914

HOURS: 9:00am - 5:30pm; Monday – Friday, w/rotating Saturdays

FULL TIME:  Benefits Eligible

In this role, you will:

  • Provide patients, clients, and the laboratory team with exceptional service right over the phone

  • Work in a call center environment.

  • Champion safety, compliance, and quality control.

All you need is:

  • High School Diploma or equivalent

  • 1 year of experience working in a call center or in the laboratory

  • Exceptional communication skills

  • Top notch typing proficiency (at least 35wpm), including 10-key

  • Ability to thrive in a fast-paced environment

Bonus points if you’ve got:

  • Associate’s Degree or Medical Assistant training

  • 2+ years of laboratory training or experience in specimen collection and processing

  • Data entry experience in a production environment

We’ll give you:

  • Appreciation for your work

  • A feeling of satisfaction that you’ve helped people

  • Opportunity to grow in your profession

  • Free lab services for you and your dependents

  • Work-life balance, including Paid Time Off and Paid Holidays

  • Competitive benefits including medical, dental, and vision insurance

  • Help saving for retirement, with a 401(k) plus a company match

A sense of belonging – we’re a community

Scheduled Weekly Hours:

40

Work Shift:

1st Shift (United States of America)

Job Category:

Administration

Company:

East Side Clinical Laboratory, Inc.

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, promotions, transfers, discipline, terminations, wage and salary administration, training, and benefits.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.