Conference Services Manager

1 day ago

Chicago IL United States Cangrade Full time

Hospitality / Hotel/Resort / Catering/Events

Summary

Delivers brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Plan, detail and coordinate events/activities/conferences for large sales groups in banquets.

We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. This position requires strong leadership skills by those who are not afraid to be imaginative or inspired. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your staff performance in order to provide a Four Diamond level of service for all guests each and every day. A four-year college degree, one to two years of employment in Convention Services. Must possess excellent communication skills and have the ability to multi-task. Ability to make quick decisions based on established policies and procedures. Ability to make logical conclusions and recommendations to clients.

Duties and Responsibilities

Responsibilities include, but are never limited to:

  1. Receives group files from Sales Team and reviews them for accuracy and thoroughness.
  2. Provides initial written communication with client once file is received and maintains contact with client on a regular basis to build a relationship.
  3. Manages and monitors group room blocks and pick up, send client rooming lists weekly.
  4. Assists clients with menu planning, food and beverage coordination.
  5. Maintains accuracy of conference management information in Delphi.
  6. Prepares group resumes containing details of all reservations, billing, Banquet Event Order information, off-site events and amenities for VIPs.
  7. Creates, updates and makes changes to Banquet Event Orders. Confirms guest count and changes from clients to support departments.
  8. Creates floor plans for events to ensure banquets and clients are in agreement prior to set-up.
  9. Ensures all event details are properly communicated to support departments in a timely and efficient manner.
  10. Walks all meeting space to ensure proper set up and all requirements per the Banquet Event Orders are ready for client.
  11. Ensures meeting signage and event boards are accurate.
  12. Meets and greets on-site contacts and confirms meeting, break and meal arrangements for the day.
  13. Provides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction.
  14. Initiates billing procedures, ensuring deposits, pre-payments and final payments are all processed in a timely manner. Reviews and provides final bill to customer upon completion of program.
  15. Assists in building strong relations with other hotel departments, employees, and outside agencies and vendors.
  16. Complies with hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
  17. Be completely knowledgeable of hotel's emergency procedures as instructed by hotel management.
  18. Leads the Wit experience as instructed by the hotel leaders.
  19. Celebrates our culture of individualism, engagement, having fun and evolving the Wit experience for every guest every time.
  20. Represents the hotel in a positive manner at all times.

ADDITIONAL QUALIFICATIONS:

  1. Communicate in the primary language of the hotel.
  2. Be able to work 45 - 55 hours in a week when necessary, including weekends and holidays.
  3. A four-year college degree, two years of employment in Conference Services.
  4. Show off the proper uniform/dress at all times and be well-groomed.
  5. Strong computer skills required. Delphi and OnQ knowledge preferred.
  6. Must possess excellent communication skills and have the ability to multi-task.

About the Company

A uniquely different hospitality company, SMAS Hotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMAS Hotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in-person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.

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