Account Manager

4 days ago

Boston MA United States Alliance Ground International Full time

Job Description:

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to ground operations by performing the following duties personally or through subordinates:

  • Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's ground operations.
  • Conduct periodic audits on all Company ground operations.
  • Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
  • Ensure all personnel involved in Company ground operations and/or ground handling of Company aircraft are properly trained.
  • Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
  • Maintain the Hazardous Materials Training Program for all applicable employees.
  • Develop and implement policies and procedures for the safe and efficient handling of GSE equipment.
  • Lead by example to deliver consistently great service to our customers.
  • Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards.
  • Maintain, monitor and report on agreed key performance indicators (KPIs).
  • Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements.
  • Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
  • Ensure all agreed training is completed and documented.
  • Build and maintain relationships with stakeholders, internal and external.
  • Resolve issues/conflicts in a timely manner.
  • Ensure efficient operation of inbound and outbound flights.
  • Conduct oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
  • Able to meet the Station's attendance policy.

Supervisory Responsibilities:

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Effective people management and planning/organizational skills.
  • Customer focused and analytical with good judgment.
  • Able to work under pressure and a team player.

Knowledge, Skill and Abilities:

  • Ground handling management experience preferred.
  • Ability to deal with conflict and resolve issues.
  • Intermediate computer skills with working knowledge of Microsoft Office programs.
  • Excellent English verbal and written communication skills.
  • Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
  • Ability to concentrate on detail.
  • Ability to lift 50-70 lbs.
  • Adhere to safety practices and programs.
  • Ability to multitask.
  • Good communication skills.

Education and Experience:

  • Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • Valid US driver's license.
  • Successful completion of required airport badging process.

Schedule of Hours:
As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, etc. Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

#J-18808-Ljbffr

  • Service Account Manager

    1 month ago

    Fort Lauderdale, FL, United States Lennox National Account Services Full time

    Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.We have 100+ offices throughout the...

  • Accounting Manager

    1 month ago

    Boston, MA, United States Atlantic Group Full time

    DETAILS:Industry: Private EquityPosition: Accounting Manager (Management Team)Location: Boston, MaSchedule: Hybrid (3 days in office)Compensation: $155K + 30% Bonus + Fully Paid BenefitsQUALIFICATIONS:8 + years of experience in public/or private accountingCPA strongly preferredExperience reviewing or managing a small teamJOB DESCRIPTION: Financial Reporting:...

  • Account Manager

    3 days ago

    Boston, MA, United States EMCOR Group Full time

    EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors. Job Title: ...

  • Account Manager

    3 days ago

    Boston, MA, United States EMCOR Group Inc. Full time

    EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors. Job Title: ...

  • Accounting Manager

    3 days ago

    Boston, MA, United States Razor Recruit Full time

    Company Overview: Our client is a rapidly growing biotech firm based in the heart of Boston. We are at the forefront of innovation, committed to advancing healthcare through cutting-edge research and development. As we continue to expand our operations, we are seeking a skilled and experienced Accounting Manager to join our team. Position Overview: The...

  • Account Manager

    3 days ago

    Boston, MA, United States Coralogix, inc. Full time

    Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, track, and security events with features such as APM, RUM, SIEM,...

  • Accounting Manager

    3 days ago

    Boston, MA, United States Boston Medical Center Full time

    Under the general supervision of the Associate Director of Accounting, this position will be responsible for the day-to-day supervision of Accounting team members Cash, Accounts Payable and related activities in the General Accounting Department. Responsible for accurate and timely issuance of monthly internal financial statements and for coordinating and...

  • Account Manager

    5 days ago

    Boston, MA, United States Randstad USA Full time

    Account Manager at Randstad USA summary: The Account Manager role involves driving new business through direct client engagement and territory planning, aiming to build lasting relationships with clients and candidates. The position requires leveraging industry expertise to maximize growth opportunities and serve as a business consultant within the...

  • Management Accountant

    3 days ago

    Boston, MA, United States Deverell Smith Recruitment Ltd Full time

    Job Title : Management AccountantSalary : £40k - £50kLocation : West End, London Summary We are exclusively representing a Family Office based in London's West End looking to bring a Management Accountant into their growing Finance Team. The role will be responsible for assisting with their UK portfolio. The office has a large portfolio in India and has a...

  • Account Manager

    3 days ago

    Boston, MA, United States The Agency Recruiting Full time

    Position Overview :We are seeking a dedicated and experienced Account Manager for our client's Commercial Lines or Personal Lines team. The ideal candidate will manage client relationships, provide exceptional service, and support the growth of the insurance portfolio. This role requires a deep understanding of insurance products and a commitment to client...

  • Account Manager

    3 days ago

    Boston, MA, United States NMB Technologies Corporation Full time

    JOB DUTIES AND RESPONSIBILITIES: Account Management: Manage and nurture relationships with key accounts in the commercial lighting and Smart City markets.Including Bluetooth Control lighting Wireless Control lighting Serve as the primary point of contact for clients, addressing their needs and concerns promptly. Develop and execute account strategies to...

  • Account Manager, Enterprise Accounts

    3 days ago

    Boston, MA, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...

  • Account Manager, Enterprise Accounts

    3 days ago

    Boston, MA, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...

  • Senior Manager, Accounting

    4 days ago

    Boston, MA, United States Rue Gilt Groupe Full time

    Senior Manager, Accounting We’re looking for… As the Senior Manager, Accounting, you’ll report to the VP, Controller and have direct oversight of all aspects of SG&A accounting within our corporate accounting team. Additionally, you’ll coach, develop, and lead a team of Accountants. You’ll lean into your strategic and consultative approach to...

  • Accounting Manager MA

    3 weeks ago

    Boston, MA, United States Creative Financial Staffing Full time

    Accounting ManagerJoin a Legacy of Excellence in Real Estate Investment! Creative Financial Staffing is excited to partner with a dynamic and expanding Private Real Estate Investment Firm based in Boston to bring on an Accounting Manager who will play a key role in their continued success. About the Company: With over 75 years of experience, this real estate...

  • Account Manager

    3 days ago

    Boston, MA, United States Proclinical Staffing Full time

    Account Manager - Permanent - Boston, MA Proclinical is seeking an Account Manager to provide sales expertise and account management within the multiomics and synthetic biology portfolio. Primary Responsibilities: Lead all selling and commercial activities in existing and prospective markets. Maintain effective customer relations and develop growth...

  • Account Manager

    1 month ago

    Boston, MA, United States Randstad USA Full time

      ****This is a hybrid role and must live in the Boston, MA area **** Randstad, the world’s leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. We prioritize...

  • Account Manager

    1 month ago

    Boston, MA, United States Randstad USA Full time

      ****This is a hybrid role and must live in the Boston, MA area **** Randstad, the world’s leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. We prioritize...

  • Senior Account Manager

    3 days ago

    Boston, MA, United States Cybba Full time

    Company Description Cybba is a digital services and advertising agency that provides customized solutions for brands worldwide. Using advanced data analytics, Cybba offers digital marketing strategies such as customer segmentation, digital display ads, onsite optimization, and email remarketing technologies to increase customer conversion rates, reduce cart...

  • Account Manager

    2 weeks ago

    Boston, MA, United States Randstad USA Full time

    ****This is a hybrid role and must live in the Boston, MA area **** Randstad, the world’s leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. We...