Account Manager

1 day ago

Boston MA United States EMCOR Group Inc. Full time

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

Job Title: Account Manager

Job Summary:

The Account Manager is the principal leader responsible for all aspects of mission accomplishment in support of assigned EFS clients. The Account Manager is the customer’s primary point of contact above site level. The Account Manager is responsible for account governance, operational performance, financial performance, and organizational leadership consistent with our EFS culture and values. The Account Manager ensures both EFS and Client objectives and goals are consistently met in a way that sustains and strengthens a long-term mutually beneficial partnership. This includes, but is not limited to, achieving/exceeding operational and financial performance objectives, cost savings, and maintaining and improving employee morale, retention, and productivity. The Account Manager works directly with site leads across multiple accounts and locations to ensure exceptional operational success, while working closely with customer contacts and EFS functional support leaders (Finance, HR, Procurement, Safety, Legal, IT…) to ensure long-term program success.

Essential Duties and Responsibilities:

  • Build positive, productive, and transparent client relationships to ensure retention and sustainable account growth. Conduct internal weekly operational reviews for each account, monthly operational and financial reviews with customers, and Quarterly Business Reviews (QBR) with each customer as a part of overall governance programs.
  • Serve as direct supervisor to all assigned site leaders. Work collaboratively to ensure positive, productive, and professional work environments that are consistent with EMCOR Values and EFS Operating Culture to maximize individual and collective team success. Interview, hire, and train new leaders. Manage the review process and engage in associate development.
  • Manage the operations and performance in support of the assigned client. Ensure all Key Performance Indicators (KPIs) and performance objectives are completed to satisfaction. Troubleshoot client issues and initiate action to ensure client satisfaction.
  • Work collaboratively with EFS Finance Manager and Coordinator to manage all financials; including, but not limited to budget, cost savings, customer and vendor invoicing, AR collection, and profit/loss management. Identify opportunities to expand services, including opportunities for other EMCOR companies.
  • Work collaboratively with procurement to help manage subcontractors assigned to account. This includes but is not limited to contract compliance, quality service delivery, timely invoicing and payments, and overall achievement of customer objectives.
  • Ensure commitment to environmental health and safety within the account by adhering to safety practices, investigating concerns, and making recommendations.
  • Ensure fiduciary compliance across all accounts with adherence to proper purchasing, billing, and travel procedures. These will include processes used to purchase material and services for both company and customer. Critical to this is ensuring the organization understands the proper use of these processes so that customers are not over/under billed and company funds are not misused.

Qualifications:

  • Bachelor's degree (B.A.) from four-year college or university.
  • Seven to ten years related experience.
  • Must possess a valid driver’s license.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Experience with operations and maintenance for Commercial and Industrial Space is preferred. Must have Facility Management, IFM experience preferred.
  • Strong computer skills are required primarily utilizing Microsoft Office Suites.
  • Required to travel 50% of time with periods where it could be 75% or more of the time to ensure team and customer engagement across geographically dispersed locations.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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