Closing Escalation Specialist

2 days ago

Tallahassee FL United States Lennar Homes Full time
Closing Escalation Specialist at Lennar Homes summary:

The Closing Escalation Specialist at Lennar Mortgage is responsible for resolving escalated issues related to mortgage loan closing, ensuring timely and compliant closures. This role requires strong problem-solving skills, in-depth knowledge of mortgage regulations, and excellent communication with stakeholders. By identifying bottlenecks and proposing process improvements, the specialist enhances efficiency and customer satisfaction in the mortgage closing process.

We are Lennar Mortgage
Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life. 

At Lennar Mortgage, you’ll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities for advancement, and competitive benefits and compensation. Our success is a result of supporting and rewarding our team of elite professionals, who strive to exceed superior standards and exceptional services. 


Join a Company that Empowers you to Build your Future
The Mortgage Closing Escalation Specialist plays a crucial role in the mortgage closing process, resolving escalated issues, and ensuring the timely and accurate closure of mortgage loans. This position requires a deep understanding of mortgage regulations, excellent problem-solving skills, and the ability to communicate effectively with various stakeholders.

  • A career with purpose.

  • A career built on making dreams come true.

  • A career built on building zero defect homes, cost management, and adherence to schedules.


Your Responsibilities on the Team 

  • Issue Resolution:

  • Investigate and resolve escalated issues related to mortgage loan closing, ensuring prompt and satisfactory resolution for all parties involved.

  • Analyze complex cases, identify root causes, and implement effective solutions to prevent similar issues in the future.

  • Collaborate with internal teams, lenders, title companies, and other stakeholders to resolve problems and streamline the closing process.

  • Problem solves for issues such as Pricing, HOEPA, Mavent Fails, Payoff Escalations, QM Fails, Closing Disclosure, Tolerance cures, and any additional escalation issues as assigned.

  • Compliance and Regulation:

  • Stay updated with mortgage industry regulations, guidelines, and compliance requirements.

  • Ensure that all closing activities adhere to federal, state, and company regulations and policies.

  • Communication:

  • Function as a point of contact for escalated issues, maintaining clear and professional communication with all parties involved.

  • Provide regular updates to management and relevant stakeholders on the status of escalated cases.

  • Provide exceptional customer service to business partners, addressing their concerns and questions during the closing process.

  • Process Improvement:

  • Identify bottlenecks and inefficiencies in the mortgage closing process and propose improvements to enhance efficiency and customer satisfaction.

  • Collaborate with cross-functional teams to implement process enhancements and best practices.

  • Customer Service:

  • Work closely with customer service teams to ensure a seamless and positive experience for borrowers.

Requirements​

  • High School Diploma

  • 5 years of experience in mortgage operations, with a focus on closing and issue resolution.

  • In-depth knowledge of mortgage regulations, loan products, and industry best practices.

  • Strong analytical and critical thinking skills.

  • Excellent communication skills, both written and verbal.

  • Detail-oriented with a focus on accuracy and quality.

  • Ability to work well under pressure and meet tight deadlines.

  • Proficiency in mortgage software (Encompass) and Microsoft Office Suite.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.


Keywords:

mortgage closing, issue resolution, compliance, problem-solving, customer service, mortgage regulations, process improvement, stakeholder communication

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