Mortgage Escalation Resolution Specialist

7 days ago


Tallahassee, Florida, United States Lennar Homes Full time
About the Role

As a Mortgage Escalation Resolution Specialist at Lennar Homes, you will play a vital role in ensuring timely and compliant mortgage loan closures. This position requires strong analytical and problem-solving skills, as well as excellent communication with stakeholders.

The ideal candidate will have a deep understanding of mortgage regulations, industry best practices, and the ability to identify bottlenecks in the closing process. By proposing process improvements, you will enhance efficiency and customer satisfaction in the mortgage closing process.

Key Responsibilities
  • Escalation Resolution:
  • Investigate and resolve escalated issues related to mortgage loan closing, ensuring prompt and satisfactory resolution for all parties involved.
  • Analyze complex cases, identify root causes, and implement effective solutions to prevent similar issues in the future.
  • Collaborate with internal teams, lenders, title companies, and other stakeholders to resolve problems and streamline the closing process.
  • Problem solve for issues such as Pricing, HOEPA, Mavent Fails, Payoff Escalations, QM Fails, Closing Disclosure, Tolerance cures, and any additional escalation issues as assigned.
Requirements
  • Education and Experience:
  • High School Diploma required; 5 years of experience in mortgage operations, with a focus on closing and issue resolution preferred.
  • Skills and Qualifications:
  • In-depth knowledge of mortgage regulations, loan products, and industry best practices.
  • Strong analytical and critical thinking skills.
  • Excellent communication skills, both written and verbal.
  • Detail-oriented with a focus on accuracy and quality.
  • Ability to work well under pressure and meet tight deadlines.
  • Proficiency in mortgage software (Encompass) and Microsoft Office Suite.
About Lennar Homes

Lennar Homes is committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associate Assistance Program provides essential support during life's critical moments, while our Education Assistance Program helps secure their financial future.

We offer an estimated salary of $60,000 - $80,000 annually, depending on experience, plus a comprehensive benefits package, including health insurance, 401(k) Retirement Plan, and Paid Parental Leave. If you are a motivated and detail-oriented individual with a passion for mortgage operations, we encourage you to apply.



  • Tallahassee, Florida, United States Lennar Homes Full time

    Lennar Mortgage is a forward-thinking company centered around personal growth, innovation, and diversity. We are seeking an exceptional team member who shares our passion for bringing homeownership to life. As a Fortune 150 company, we provide a dynamic work environment with opportunities for advancement, competitive benefits, and compensation.About the...


  • Tallahassee, Florida, United States Lennar Homes Full time

    At Lennar Mortgage, we're seeking a talented Mortgage Escalation Resolution Specialist to join our team. As a key member of our closing process, you'll play a vital role in ensuring timely and compliant mortgage loan closures.This is a challenging yet rewarding opportunity for someone who excels at problem-solving, has in-depth knowledge of mortgage...


  • Tallahassee, Florida, United States Lennar Homes Full time

    Mortgage Closing Escalation Specialist RoleLennar Homes is seeking a dedicated Closing Escalation Specialist to join our team. As a key member of our mortgage operations department, you will play a crucial role in resolving escalated issues related to mortgage loan closing.About the RoleInvestigate and resolve complex cases involving Pricing, HOEPA, Mavent...


  • Tallahassee, Florida, United States Lennar Homes Full time

    About the RoleWe are seeking a highly skilled Mortgage Operations Specialist to join our team as an Escalation Resolution Expert. In this role, you will play a crucial part in resolving complex mortgage loan closing issues, ensuring prompt and satisfactory resolution for all parties involved.ResponsibilitiesInvestigate and resolve escalated mortgage loan...


  • Tallahassee, Florida, United States Lennar Homes Full time

    About Lennar MortgageLennar Mortgage is a Fortune 150 company that prioritizes personal growth, innovation, and diversity. We are seeking a talented individual to join our team who shares our passion for bringing homeownership to life.We offer an excellent work environment, opportunities for advancement, and competitive benefits and compensation. Our success...


  • Tallahassee, Florida, United States Lennar Homes Full time

    About the RoleWe are seeking a highly skilled Mortgage Closing Resolution Expert to join our team at Lennar Homes. This role is responsible for resolving escalated issues related to mortgage loan closing, ensuring timely and compliant closures.Key ResponsibilitiesInvestigate and resolve complex mortgage loan closing issues, ensuring prompt and satisfactory...


  • Tallahassee, Florida, United States Lennar Homes Full time

    Mortgage Transaction Specialist RoleLennar Homes seeks a skilled Mortgage Transaction Specialist to play a vital role in the mortgage closing process.Key Responsibilities:Investigate and resolve escalated issues related to mortgage loan closing.Analyze complex cases to identify root causes and implement effective solutions.Collaborate with internal teams and...


  • Tallahassee, Florida, United States Mortgage Funding Direct - TotalSource Full time

    Mortgage Compliance Specialist IIEstimated Salary: $60,000 - $80,000 per yearWe are seeking a highly skilled Mortgage Compliance Specialist II to join our team at Mortgage Funding Direct - TotalSource. As a key member of our compliance department, you will play a vital role in ensuring that our company's mortgage lending activities comply with federal,...


  • Tallahassee, Florida, United States Lennar Homes Full time

    About the RoleWe are seeking a Mortgage Process Expert to join our team at Lennar Homes. As a key player in the mortgage closing process, you will be responsible for resolving escalated issues and ensuring timely and compliant closures.Job DescriptionThe Mortgage Process Expert plays a crucial role in streamlining the mortgage closing process. Your expertise...


  • Tallahassee, Florida, United States Lennar Homes Full time

    Lennar Mortgage is a Fortune 150 company that prioritizes personal growth, innovation, and diversity. Our excellent work environment, opportunities for advancement, and competitive benefits and compensation make us an attractive employer.The Sr Loan Closer plays a crucial role in our team by sending closing instructions and documents to agents within our...


  • Tallahassee, Florida, United States Lennar Homes Full time

    Lennar Mortgage offers a rewarding opportunity for experienced professionals to excel as Senior Loan Closers. Our team is centered around personal growth, innovation, and diversity.As a Fortune 150 company, we provide an excellent work environment with plenty of opportunities for advancement and competitive benefits and compensation.The primary function of a...


  • Tallahassee, Florida, United States Lennar Homes Full time

    We are Lennar Mortgage, a Fortune 150 company dedicated to fostering personal growth, innovation, and diversity. As a leading mortgage lender, we are seeking a highly skilled Sr Loan Closer to join our team.About the RoleThis is an exceptional opportunity to build your career with a dynamic organization that offers a comprehensive array of benefits,...


  • Tallahassee, Florida, United States Lennar Homes Full time

    About Lennar MortgageWe are a Fortune 150 company centered around personal growth, innovation, and diversity. Our team is dedicated to bringing homeownership to life.Job SummaryThe Senior Loan Processor performs duties associated with Conventional, FHA, and VA loan processing. This includes communicating with customers and gathering documentation from them,...


  • Tallahassee, Florida, United States Five Star Quality Care, Inc. Full time

    About the OpportunityThe Personal Care Specialist position at Five Star Quality Care, Inc. provides support for our community's residents with essential day-to-day tasks they can no longer perform or need help with.Caregivers are responsible for helping people with their daily tasks, such as laundry, cleaning, bathing, dressing, and taking their medication....


  • Tallahassee, Florida, United States D.R. Horton, Inc. Full time

    About D.R. Horton, Inc.D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. The Company engages in the construction and sale of high-quality homes designed for entry-level and first-time move-up markets. Additionally, it provides mortgage financing and title services for...


  • Tallahassee, Florida, United States Info Way Solutions Full time

    Welcome to Info Way Solutions, a leading provider of innovative technology solutions. We are seeking a talented Senior Quality Assurance Specialist to join our team.The ideal candidate will have a strong background in software testing, with a proven track record of developing and implementing effective test strategies, metrics, and standards. This includes...


  • Tallahassee, Florida, United States Qwalifize LLC Full time

    At Qwalifize LLC, we're seeking a skilled Technical Support Specialist to join our team. This role is ideal for an experienced IT professional with a passion for providing exceptional customer service and technical support.The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. As a Technical Support Specialist, you...


  • Tallahassee, Florida, United States Florida Orthopaedic Institute Full time

    Job DescriptionCredentialing and Enrollment ExpertiseThe Clinical Operations Specialist will play a vital role in ensuring the seamless credentialing and enrollment of practitioners across various health plans. This position requires exceptional organizational skills, attention to detail, and the ability to maintain accurate records.Key...


  • Tallahassee, Florida, United States FLORIDA ASSN CRT CLERKS INC Full time

    Job OverviewLocated in Tallahassee, Florida, the Florida Association of Court Clerks & Comptrollers is a statewide, non-profit member association. The association is comprised of the Florida Clerks of the Circuit Court and Comptrollers.About the RoleThis position is responsible for the initial intake of all end users service requests through calls, e-mails,...


  • Tallahassee, Florida, United States Abacus Service Corporation Full time

    Abacus Service Corporation is seeking an experienced Senior Quality Assurance Specialist to join our team. As a key member of our IT department, you will play a vital role in ensuring the integrity and quality of our lottery systems.About the RoleThis position is responsible for developing and executing system test plans, conducting multi-week system tests,...