Mortgage Closing Escalation Specialist Role

5 days ago

Tallahassee, Florida, United States Lennar Homes Full time

About Lennar Mortgage

Lennar Mortgage is a Fortune 150 company that prioritizes personal growth, innovation, and diversity. We are seeking a talented individual to join our team who shares our passion for bringing homeownership to life.

We offer an excellent work environment, opportunities for advancement, and competitive benefits and compensation. Our success is driven by supporting and rewarding our elite professionals, who strive to exceed superior standards and provide exceptional services.

The Mortgage Closing Escalation Specialist Position

  • A career with purpose, built on making dreams come true.
  • A role that requires a deep understanding of mortgage regulations, excellent problem-solving skills, and effective communication with various stakeholders.
  • You will play a crucial role in the mortgage closing process, resolving escalated issues, and ensuring timely and accurate closure of mortgage loans.

Responsibilities and Expectations

Issue Resolution:

  • Investigate and resolve escalated issues related to mortgage loan closing, ensuring prompt and satisfactory resolution for all parties involved.
  • Analyze complex cases, identify root causes, and implement effective solutions to prevent similar issues in the future.
  • Collaborate with internal teams, lenders, title companies, and other stakeholders to resolve problems and streamline the closing process.
  • Problem-solve for issues such as Pricing, HOEPA, Mavent Fails, Payoff Escalations, QM Fails, Closing Disclosure, Tolerance cures, and any additional escalation issues assigned.

Compliance and Regulation:

  • Stay updated with mortgage industry regulations, guidelines, and compliance requirements.
  • Ensure that all closing activities adhere to federal, state, and company regulations and policies.

Communication:

  • Function as a point of contact for escalated issues, maintaining clear and professional communication with all parties involved.
  • Provide regular updates to management and relevant stakeholders on the status of escalated cases.
  • Provide exceptional customer service to business partners, addressing their concerns and questions during the closing process.

Process Improvement:

  • Identify bottlenecks and inefficiencies in the mortgage closing process and propose improvements to enhance efficiency and customer satisfaction.
  • Collaborate with cross-functional teams to implement process enhancements and best practices.

Customer Service:

  • Work closely with customer service teams to ensure a seamless and positive experience for borrowers.

Requirements and Qualifications

Education and Experience:

  • High School Diploma or equivalent required.
  • 5 years of experience in mortgage operations, with a focus on closing and issue resolution.

Skills and Abilities:

  • In-depth knowledge of mortgage regulations, loan products, and industry best practices.
  • Strong analytical and critical thinking skills.
  • Excellent communication skills, both written and verbal.
  • Detail-oriented with a focus on accuracy and quality.
  • Ability to work well under pressure and meet tight deadlines.
  • Proficiency in mortgage software (Encompass) and Microsoft Office Suite.

Benefits and Perks

Lennar offers a comprehensive array of benefits designed to enhance your well-being and professional growth. Our benefits include:

  • Robust health insurance plans, including Medical, Dental, and Vision coverage.
  • A 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%.
  • Paid Parental Leave and an Associate Assistance Plan.
  • An Education Assistance Program and up to $30,000 in Adoption Assistance.
  • Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
  • A New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities like the Everyone's Included Day.

Salary Range:$63,000 - $85,000 per year.

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