Head of Customer Quality
2 days ago
Ensuring the required customer quality while taking into account the company's interests and complying with regulatory requirements.
- Independently ensuring effective customer communication as well as trusting and future-oriented customer cooperation.
- Personnel management with all included individual tasks (e.g. initiate disciplinary measures, appraisal of employees, personnel development).
- Ensuring the induction, appraisal and development of employees.
- Monitoring and control of the process of handling customer complaints for continuous quality improvement of 8D reports.
- Introduce problem solutions or optimizations and track their effectiveness.
This role requires specialized knowledge of quality management and customer relationship management (CRM) in the pharmaceutical and medical device environment.
- Knowledge as acquired and deepened during at least 3 years of technical (professional) university studies and at least 5 years of experience in the field of quality management with management responsibility.
- 3-4 years' experience in personnel management and qualification.
- 3-4 years' using QM guidelines according to the currently valid qualification matrix.
- 4 years' experience of quality management systems.
- 2 years' experience in resource and deployment planning.
- 3 years' experience using MES, SAP, MS Office.
- 3 years' experience in leadership.
- 3 years' working with a team.
- Performance management (KPIs, performance and target control).
- Good moderation and negotiation skills.
All your information will be kept confidential according to EEO guidelines.
We have a self-serve break area with drinks, snacks & light finger food for purchase.
According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities. We offer education reimbursement.
Your health and well-being is important to us. We offer the following benefits: 401 K Match up to 4.5%, Medical/ RX/ Dental/ Vision, Life LTD & STD, Optional Accidental / Critical Care and Illness & Hospitalization, Optional Spouse & Child coverage.
Working environment: Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).
Wellness & other incentives.
Note: Benefits might vary depending on the position.
About GerresheimerGerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 12,000 employees and generated annual revenues in 2023 of around EUR 2bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.
Equal rightsWe commit to an inclusive recruitment process and equality of opportunity for all our job applicants. All applicants are considered without any regard to color, creed, religion, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status. Preference is given to hiring people with disabilities.
#J-18808-Ljbffr-
Head of Customer Quality
2 months ago
Peachtree City, United States Gerresheimer Full timeCompany Description Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals...
-
Head of Quality Control
2 days ago
Peachtree City, GA, United States Gerresheimer AG Full time650 Highway 74 South, United States | Peachtree City | Full-time Job Description • Personnel management with all included individual tasks (initiate disciplinary measures, appraisal of employees, personnel development, etc.)• Ensuring the induction, appraisal and development of employees by the subordinate managers• Long-term planning with regard to...
-
Head of Quality
2 days ago
St. Albans, VT, United States X4 Life Sciences Full timeExciting opportunity: Head of Quality/ Qualified Person for a growing pharmaceutical manufacturer. If you are a seasoned Quality professional, based in or around St Albans, Hertfordshire, with leadership experience in the pharmaceutical industry, this role might be for you! This role will be on-site 5 days per week. Your Responsibilities: Responsible to...
-
Head of Quality
4 weeks ago
Memphis, TN, United States DSJ Global Full timePosition OverviewThe Head of Quality is responsible for leading and improving the plant's quality assurance, control, and management systems. This role ensures that all products meet established quality standards by developing and implementing quality management systems and managing the QA/QC team.Key ResponsibilitiesOversee product quality and develop...
-
Head of Quality
19 hours ago
Shreveport, LA, United States DSJ Global Full timePosition Overview The Head of Quality is responsible for leading and improving the plant's quality assurance, control, and management systems. This role ensures that all products meet established quality standards by developing and implementing quality management systems and managing the QA/QC team. Key Responsibilities Oversee product quality and develop...
-
Head Cashier
6 days ago
Peachtree City, United States Sprouts Farmers Market Full timeSprouts Farmers Market - 2015 E. Highway 54 [Retail Cashier / Checker / Team Member] As a Head Cashier at Sprouts Farmers Market, you'll: Be responsible for the supervision of a team of cashiers, providing training, hiring, monitoring; Proactively visit registers, provide direction and support to Cashiers and Baggers, and ensure excellent customer service;...
-
Head of Customer Experience
2 days ago
Smyrna, GA, United States Chubb Ltd. Full timeAs the Head of Customer Experience, you will play a pivotal role in ensuring a seamless customer journey, building strong relationships with internal customers, overseeing the customer service team to include inside sales, technical support, and vendor support, and implementing strategies to improve profitability and operational efficiencies within the...
-
Head of Commerical Affairs
2 days ago
Peachtree City, GA, United States Gerresheimer Full timeGerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of...
-
Head of Quality Assurance
2 days ago
Austin, TX, United States Unreal Gigs Full timeIntroduction: Are you a detail-oriented leader with a passion for ensuring that every product released meets the highest standards of quality? Do you have the strategic vision to develop and implement robust QA processes while also leading a team to excellence? If you’re someone who thrives on making sure that every piece of software is flawless, then our...
-
Head Start ERSEA and PFCE Director
1 week ago
Michigan City, Indiana, United States Paladin, Inc. -Head Start of LaPorte County Full timeJob Description:At Paladin, Inc. - Head Start of LaPorte County, we are seeking a highly skilled and dedicated professional to fill the role of Family Services Manager.About Us:We are a reputable organization committed to providing high-quality early childhood education and care to our community's most vulnerable members.Job Summary:The Family Services...
-
Head of Customer Success
17 hours ago
Chicago, IL, United States Braid It Inc Full timeCompany Overview:We are a fast-growing content marketing startup dedicated to helping organizations amplify their digital presence and engage effectively with their audience. Our innovative platform simplifies the creation, optimization, and distribution of high-quality content, driving measurable results for our clients. As we continue to expand, we are...
-
Head of customer Care
19 hours ago
, TN, United States Fritz Dräxlmaier GmbH & Co. KG Full timeHead of Customer Care Job ID: 123390 Location: Jemmal, TN, 5020 Missions: Support the strategic planning of the department/unit by breaking down or developing the strategic planning for the group, within a short or medium-range time frame. Plan and administer the budget in his/her area of responsibility, in cooperation with the supervisor. Ensure compliance...
-
Head of Quality
20 hours ago
, NC, United States Hobson Prior International Ltd Full timeHobson Prior is seeking a Head of Quality for a role in the medical devices sector. This position focuses on ensuring high standards of quality and compliance for medical products. The successful candidate will be responsible for maintaining quality systems, managing audits, and leading a team to uphold product safety and effectiveness. Responsibilities: ...
-
Head of Customer Success.
19 hours ago
Chicago, IL, United States Hobson Associates Full timeWe've been retained to locate a Head of Customer Success for a growing SAAS Market leader focused on optimization, analytics, Supply chain, and compliance. MY CLIENT: Grown to become the leader in their space. Foundation laid to enable large growth organically and through acquisition over the next 5 years. Doubled in size in the last two years from $20M to...
-
Head Start Quality Assurance Manager
17 hours ago
Bethesda, MD, United States ISN Corporation Full timeCompany Description Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN's portfolio includes work with over 100 Federal agencies. ISN Corporation has been awarded a place in the Washington Business Journal's list of the 50 Fastest Growing Government...
-
Head of Procurement
2 days ago
, GA, United States DSJ Global Full timeOur client is seeking a Head of Procurement to lead the team in developing and implementing procurement strategies aligned with the organization's goals. Responsibilities: Develop and implement procurement strategies to optimize cost savings and operational efficiency. Identify and evaluate potential vendors and suppliers based on quality, price, and...
-
Head of Customer Experience
19 hours ago
New York, NY, United States Visitt Inc. Full timeVisitt is seeking a dynamic and experienced Head of Customer Experience to lead our growing team. In this critical role, you will oversee client onboarding, project delivery, and service quality, while managing and developing a global team of professionals. Your ability to build strong client relationships, drive improvements based on feedback, and align...
-
Head of Customer Experience
4 weeks ago
New York, NY, United States Visitt Full timeVisitt is seeking a dynamic and experienced Head of Customer Experience to lead our growing team. In this critical role, you will oversee client onboarding, project delivery, and service quality, while managing and developing a global team of professionals. Your ability to build strong client relationships, drive improvements based on feedback, and align...
-
Head Of Quality
3 weeks ago
Redwood City, United States Tbwa ChiatDay Inc Full timeJoin us on our mission to democratize access to the abundance of health information in the human eye! Here at identifeye HEALTH Inc., we’re pioneering a new branch in diagnostics between laboratory medicine and radiology, that will enable regular non-invasive health monitoring for both ocular and systemic diseases.We believe in empowering the individual by...
-
Head Of Quality
3 weeks ago
Redwood City, United States Tbwa ChiatDay Inc Full timeJoin us on our mission to democratize access to the abundance of health information in the human eye! Here at identifeye HEALTH Inc., we’re pioneering a new branch in diagnostics between laboratory medicine and radiology, that will enable regular non-invasive health monitoring for both ocular and systemic diseases.We believe in empowering the individual by...