Customer Service Representative

2 weeks ago

Troy MI United States Belfor Full time

RESTORING MORE THAN PROPERTY

Flooding. Fires. Windstorms. Hundreds of thousands of clients rely on BELFOR Property Restoration each year to rebuild their lives, homes, and businesses. We're Restoring More Than Property.

With BELFOR specialists in every major metropolitan area in the USA ready to respond 24/7/365, we provide the fastest, highest quality service that's unmatched in the industry.

The right response team can mean the difference between recovery and total loss. In the midst of chaos, you need an experienced company with a proven track record and solid relationships with leading insurance providers.

BELFOR is looking for qualified candidates for the following position. BELFOR team members are a unique breed, committed to restoring not only property, but restoring lives for those affected by disasters, large or small.

BELFOR also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Disability, Life Insurance, Employee Assistance Program, Paid Holidays and Paid Time Off.

Position Location: Troy, MI (On Site)


Position Compensation: $20/hr. with Shift Differential 


New Hire Training: New hires must be available for a two week training program conducted during standard business hours (8:30am – 5:00pm, Monday through Friday)

 

Contact Central Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Verbal and electronic information must be quickly and accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responsive while dealing with clients is a must. The call center is a 24-7-365 operation, so candidates will be assigned to appropriate shift. Schedules include working every other weekend and 3 holidays per year. All work will be performance on site at the Contact Central's Troy, MI location. 

 

Experience and Qualifications

  • Availability to work every other weekend, a minimum of 3 holidays and occasional

    overtime (on short notice, as needed, during emergency situations)

  • Reliable transportation

  • Proven ability to multi-task in fast-paced office environment

  • Demonstrated understanding of customer service, principles, and practices

  • Attention to detail and keen sense of safeguarding other people’s property and information

  • Quick learner, detail oriented and self-motivated

  • Strong written and verbal communication skills

  • Basic computer and typing skills

Physical Requirements

  • Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
  • Sitting for extended periods of time
  • Manual dexterity needed for keyboarding and other repetitive tasks
  • The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

 

Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

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