Helpdesk Technician

2 weeks ago

Grand Rapids MI United States TEKsystems Full time

Description:

We are looking at bringing in temporary help for our IT Helpdesk. Responsibilities include:

• Over-the-phone (primarily) repair of all Point-of-Sale (POS) Equipment, kitchen video monitors and controllers, network devices, and drive-thru communication systems.

• Troubleshooting and addressing tickets for time keeping the software, and other business software.

• Support for order confirmation displays, wireless controllers, headsets, speakers, microphones, and other order processing equipment.

• Back office computer, printer/fax & battery backup support for the restaurants.

• Thorough and accurate documentation of all Help Desk

• Document common fixes for self-help/knowledge base

The Helpdesk Manager is looking for people who have experience with over the phone support of IT issues, logging tickets, following scripts, and technical troubleshooting. Candidates will need to be available to work all shifts with a 1 hour lunch. Candidates should have excellent phone skills because majority of the issues are over the phone and try to resolve over first call. These individuals can log as a ticket and escalate. Ability to calm a situation down. They will provide training and bring someone up to speed.

We are still determining what the shift will be. It will start out as a standard business hour shifts but candidates need to be flexible. It will likely be 5am-2pm, 10am-7pm, or 3pm-12pm. They will work some weekends but would have at least one weekend off per month. This position will be hybrid with more remote than in person once the candidate proves themselves.

Candidates will need to be local to Grand Rapids, MI.

Skills:

Help desk, Service desk, Active directory, Point of Sales, Windows, Windows 10, Microsoft Office, Network Command Line, Infrastructure, phone support

Additional Skills & Qualifications:

Support team that supports about 300 restaurants across the country. POS and IT systems, and infrastructure equipment. They are trying to supplement the team and catch up on a backlog of tickets and breathing room to ramp up the team.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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