Helpdesk Technician

2 weeks ago


Grand Rapids MI, United States TEKsystems Careers Full time

*Description:* We are still determining what the shift will be. It will start out as a standard business hour shifts but candidates need to be flexible. It will likely be 5am - 2pm or 10am - 7pm. or 3pm - 12pm They will work some weekends but would have at least one weekend off per month. This position will be hybrid with more remote than in person once the candidate proves themselves. Job Duties: We are looking at bringing in temporary help for our IT Helpdesk. Responsibilities include:

  • Over-the-phone (primarily) repair of all Point-of-Sale (POS) Equipment, kitchen video monitors and controllers, network devices, and drive-thru communication systems.
  • Troubleshooting and addressing tickets for time keeping the software, and other business software.
  • Support for order confirmation displays, wireless controllers, headsets, speakers, microphones, and other order processing equipment.
  • Back office computer, printer/fax & battery backup support for the restaurants.
  • Thorough and accurate documentation of all Help Desk
  • Document common fixes for self-help/knowledge base
Looking for people who have experience with over the phone support of IT issues, logging tickets, following scripts, and technical troubleshooting. Candidates will need to be available to work all shifts with a 1 hour lunch. He wouldn’t expect these individuals to be more than a tier 1 individual, phone skills because majority of the issues are over the phone and try to resolve over first call. These individuals can log as a ticket and escalate. Ability to calm a situation down. They will provide training and bring someone up to speed.
  1. Phone skills and communicate comfortably on the phone
  2. Some IT general knowledge, Windows based system, office/PC, Microsoft
  3. Basic command line knowledge.
20 on the support team Core Values are huge Having a customer service mentality We love what we do. *Skills:* Help desk, Service desk, Active directory, Point of Sales, Windows, Windows 10, Microsoft Office, Network Command Line, Infrastructure, phone support *Top Skills Details:* Help desk, Service desk, Active directory About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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