Salesforce Account Director

7 hours ago

Eden Prairie MN United States Rippling Full time

Demand Chain has built a company and culture that improves the lives of our team, clients, and the communities around us. We work hard to ensure our teammates feel engaged, motivated, challenged, with a sense of belonging, so they can thrive.

Defining traits of our culture include: passion, a sense of urgency, integrity, accountability, adaptability, ownership, joy, and optimism. We’re problem solvers, life-long learners, experts in our industry, slightly sarcastic, but always fun-loving.

Sound like you? Want to grow, develop, build meaningful relationships, and create value for the communities around us?

JOIN OUR TEAM

Account Director 

Our Account Directors at Demand Chain connect the dots for our customers between business issues, customer needs and our solutions. In this role, you will be part of a high performing team that builds clients relationship and directly drives revenue. You will partner with existing and prospective clients to identify and realize their business objectives, leveraging the power of Salesforce.com

Who will be Successful in this Role?

  • Brilliant problem solvers and story-tellers
  • Professionals skilled in navigating organizational structures and business influences
  • Ambassador for improving customer experiences in all dimensions of business success
  • Relationship-finders and trust builders
  • Right-brain/Left-brain balanced (analytical/technical + interpersonal)
  • Driven to shatter goals and overcome any obstacle
  • Exceptional communicators
What will I be doing?:
  • Maintain a sales pipeline of a minimum of 10+ active opportunities weekly
  • Display a deep understanding & passion for all things Salesforce 
  • Be motivated to generate pipeline and produce new leads 
  • Gain access, navigate structures and build trust in assigned accounts, prospects and markets.
  • Discover, validate, and develop sales opportunities which maximize client value.
  • Partner with customer to align, promote, and fund projects that enhance customer success through SF.
  • Be an advocate for customer satisfaction and success across all levels of Demand Chain team.
  • Bring industry and technical knowledge expertise to client’s decision-making process.
  • Build relationships and trust across client all relevant dimensions of the customers’ organization.
  • Be/become an industry and domain expert, with a specific focus on their customer engagement lifecycle and processes
  • Manage account strategy, planning, and opportunity forecasting within your book of business.
  • Partner with Demand Chain Solution Architects and Engineering to solution, estimate, and quote opportunities.
  • Develop solution proposals that communicate business value, technical scope, and financial ROI.
  • Understand, apply and advocate for improvements in Demand Chain’s account management and selling models that improve effectiveness and client satisfaction.
  • Be and advisor in promoting product improvements for routine customer problems.
What behaviors should I demonstrate?
  • Achieve Results : Demonstrates the ability to build and manage a robust opportunity pipeline within your customer base.
  • Be Accountable : Take accountability for your successes and ownership of results.
  • Ensure an Exceptional Customer Experience : Create & foster a culture of far superior service to our customers, in order to build customers for life.
  • Practice Situational Adaptability : The ability to adapt your approach and demeanor in real time, to match the shifting demand of different situations. 
  • Influence Effectively : Demonstrate organizational and interpersonal savviness to maneuver comfortably through complex policy, process, and people-related dynamics.
  • Engages & Inspires : Able to paint a compelling picture of solution and strategy that motivates others to action. 
What Technical Skills/Education do I need?
  • Professional Services selling in the Salesforce ecosystem
  • Bachelor's degree in business administration, sales, or a related field (or equivalent experience).
  • 5+ years of experience in sales, account management, or business development, preferably within the technology sector or 5+ years selling and delivering Salesforce customer engagement projects
  • Proven track record of exceeding sales targets and driving revenue growth.
  • Strong communication and presentation skills, with the ability to effectively convey complex ideas to a variety of audiences.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
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