Lead Issue Management Specialist
1 week ago
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You’ll Do
- Responsible for managing and participating in the ongoing monitoring of the Issues Management Lifecycle process.
- The primary objectives are to identify trends from issues, minimize the future impact from issues, and look for ways to improve the reporting of issues monitoring to business partners.
- Perform this work in partnership with the Business, Business Risk, Legal and Compliance teams.
How You’ll Do It
- Responsible for managing the life-cycle and coordination of actions to resolve issues for all resolved problems. Performs monitoring activities as assigned.
- Works with Business and Corporate Risk Management partners for resolving issues identified appropriately.
- Responsible for managing the life-cycle and coordination of actions to resolve issues for all assigned Problems. Performs/effectively challenges root cause analysis, identify and coordinate actions to fix the issues and appropriate controls/preventative measures are implemented.
- Manages the service level agreements for each Problem assigned, and works with business partners to resolve or escalates issues appropriately for timely resolution.
- Maintains inventory of problems and their current progress and status in ServiceNow. Works with business partners to ensures quality of documentation to meet established standards.
- Identify and propose process improvements, including any workflow interface changes, when managing lifecycle of Problem.
- Mentor Service Support Specialists assigned to LOB if assigned
Qualifications You’ll Need
The Basics
- Associate degree in Business Administration and Management, Information Technology, Mathematics, Statistics, Analytics or related
- 4+ years of Consumer Banking Call Center Operations, Project management, Operations, or related experience
- In lieu of degree, 6+ years of Consumer Banking Call Center Operations, Project management, Operations, or related experience
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
- Primarily move about the work environment.
- Occasionally move about the work environment to complete the major responsibilities of the job.
- Primarily performed indoors in an office setting.
- Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
- Ability to communicate verbally.; Ability to communicate in written form.
Bonus Points If You Have
- 1+ year of people management or related experience
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
#li-cs1
Application Deadline:
The application window for this position is anticipated to close on Nov-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.Compensation:
The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com.
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
-
Lead Issue Management Specialist
2 weeks ago
Riverwoods, IL, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Issue Management Specialist
7 days ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Issue Management Specialist
2 weeks ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Distinguished Issue Management Specialist
7 days ago
Riverwoods, Illinois, United States Discover Financial Services Full timeDiscover Financial Services offers a challenging and rewarding opportunity for an experienced Issue Management Specialist.We are seeking a skilled professional to join our team as a Lead Issue Management Specialist. As a key member of our organization, you will play a critical role in identifying trends from issues, minimizing their future impact, and...
-
Lead Issue Management Specialist
2 weeks ago
, IL, United States Discover Financial Services Full timeDiscover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique...
-
Proactive Issue Management Specialist
2 days ago
Riverwoods, Illinois, United States Discover Financial Services Full timeTransform Your Career with Discover Financial ServicesAbout the Role:We are seeking a highly skilled Proactive Issue Management Specialist to join our team at Discover Financial Services. As an essential member of our operations team, you will play a pivotal role in ensuring the smooth functioning of our issue management lifecycle process.Salary and...
-
Senior Issue Resolution Specialist
5 days ago
Riverwoods, Illinois, United States Discover Financial Services Full timeDiscover Financial Services: A Brighter Future AheadWe're on a mission to deliver exceptional experiences for our customers. Join us as a Senior Issue Resolution Specialist in our Digital Banking team and contribute to making a positive impact in the lives of millions.
-
Issue Management Analyst
3 days ago
Dallas, TX, United States Thegradcafe Full timeStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move, and Leasys. Our exciting growth provides opportunities to...
-
Lead Project Manager-Digital Marketing
3 weeks ago
Riverwoods, IL, United States Discover Full timeDiscover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique...
-
Lead Account Manager
3 days ago
Chicago, IL, United States Epsilon Data Management, LLC Full timeOverview How You’ll Make an Impact As a Lead Account Manager in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon’s Digital Media Solutions that align with client business objectives as well as leading internal teams to successful execution of personalized digital campaigns. You will...
-
Lead Project Manager-Digital Marketing
4 weeks ago
Riverwoods, IL, United States Discover Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Multinational Issuing Office Specialist
3 days ago
Miami, FL, United States American International Group Full timeMultinational Issuing Office Specialist Join us as a Multinational Issuing Office Specialist to grow your career at the forefront of multinational insurance. Make your mark in Multinational AIG’s Multinational business provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence...
-
St. Louis, MO, United States U.S. Bank National Association Full timeAt U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide,...
-
Lead Pricing Specialist
1 month ago
Riverwoods, IL, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Pricing Specialist
3 days ago
Riverwoods, IL, United States Discover Financial Services Full timeDiscover a brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. We value what makes you unique so that you have an opportunity to shine.Come build your future while being the reason millions of people find a brighter...
-
Lead Project Manager-Digital Marketing
4 weeks ago
riverwoods, United States Discover Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Project Manager-Digital Marketing
4 weeks ago
riverwoods, United States Discover Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Project Manager-Digital Marketing
4 weeks ago
Riverwoods, United States Discover Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Project Manager-Digital Marketing
3 weeks ago
Riverwoods, United States Discover Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Lead Project Manager-Digital Marketing
3 weeks ago
Riverwoods, United States Discover Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...