Issue Management Analyst

3 days ago

Dallas TX United States Thegradcafe Full time

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move, and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world-class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Issue Management Analyst is responsible for effectively monitoring and enforcing the issue management program and ensuring that the business units and stakeholders are informed and aligned on the issue status and resolution. This role requires exceptional communication, problem-solving, time-management, and analytical skills to mitigate risks and ensure that proper business owners are held accountable for mitigating risks and driving continuous improvement within their business units.

Essential Job Duties and Responsibilities:

  • Analyze and categorize issues within the business to identify trends and provide insights for continuous improvement.
  • Apply in-depth knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function.
  • Monitor and track complex or high-risk issues to appropriate business units for timely resolution and adherence to required deadlines.
  • Collaborate with cross-functional teams to address systemic issues and implement preventative measures to minimize future problems.
  • Maintain detailed records of all activities that pertain to an issue in the issue tracking system.
  • Ensure compliance with company policies, procedures, and industry regulations.
  • Provide support and guidance to the business units and stakeholders on the issue management process.
  • Facilitate and lead cross-functional meetings regularly with process owners to follow up with outstanding issues to ensure appropriate resolutions are achieved.
  • Track progress of business improvements and provide feedback on documented action plans.
  • Monitor and report delays or other compliance concerns to leadership.
  • Prioritize issues appropriately based on severity and risk levels and ensure that all action items and deliverables are executed timely.
  • Determine the impact of issues identified and involve appropriate stakeholders to ensure proper escalation measures are taken.
  • Work with Compliance Managers to triage concerns disclosed by internal audits and monitoring and determine the need to escalate the concerns to a formal issue.
  • Communicate regulation violations and potential risks to management and Compliance.
  • Identify areas of non-compliance within issues and process improvements: Determine where the business is out of compliance with laws, rules, and regulations.
  • Monitor and track each phase of the issue management process including immediate resolutions, long-term strategic planning, validation of the resolution, and remediation efforts to ensure compliance with company policy and industry regulations.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding SFS/FIFS, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Maintain a working knowledge of applicable state and federal laws and regulations, including, but not limited to, TILA/Regulation Z, ECOA/Regulation B, FCRA/Regulation V, UDAAP, FDCPA/Regulation F, and state laws pertaining to interest rates/APRs, fees, and disclosures.
  • Other duties may be assigned.

Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Experience Required: Minimum of two (2) years of experience.
  • Education
    • Bachelor's degree in Business or related field, and/or minimum 2 years of related experience in file auditing and compliance for consumer finance.
  • Travel - Up to 20%.
  • Must live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Qualifications Preferred:

  • Must have strong knowledge of applicable state and federal consumer finance laws and regulations.
  • Working knowledge of the auto finance industry is preferred.
  • Direct experience in a Compliance-related role is preferred.
  • Ability to identify gaps in processes that rise to the definition of an issue.
  • Strong communication skills with all levels of management.
  • Ability to organize information and data on a database or other programs.
  • Ability to manage multiple projects simultaneously with the capability of prioritizing tasks while maintaining a high level of responsiveness, client focus, and attention to detail.
  • Ability to drive results.

Physical Requirements:

Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct, and other legitimate business reasons.

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