Proactive Issue Management Specialist
2 days ago
About the Role:
We are seeking a highly skilled Proactive Issue Management Specialist to join our team at Discover Financial Services. As an essential member of our operations team, you will play a pivotal role in ensuring the smooth functioning of our issue management lifecycle process.
Salary and Benefits:
The base salary for this position is estimated to be between $77,500 and $131,500 per year, depending on qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package that includes paid parental leave, paid time off, 401(k) plan, medical, dental, vision, and health savings account, STD, life, LTD, and AD&D insurance, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.
Key Responsibilities:
- Monitor and participate in the ongoing management of the Issues Management Lifecycle process
- Identify trends from issues and implement measures to minimize their future impact
- Collaborate with Business, Business Risk, Legal, and Compliance teams to resolve issues efficiently
- Maintain accurate records of problems and their current progress in ServiceNow
- Develop and propose process improvements to enhance workflow efficiency
Requirements:
To succeed in this role, you should have:
- An Associate's degree in Business Administration, Information Technology, Mathematics, Statistics, Analytics, or a related field
- At least 4 years of experience in Consumer Banking Call Center Operations, Project Management, Operations, or a related field
- Excellent communication, analytical, and problem-solving skills
- Able to work independently and as part of a collaborative team
Why Join Us:
Discover Financial Services is committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best work. We are dedicated to making a positive impact in the lives of our customers and employees alike.
Bonus Points:
If you have 1+ year of people management or related experience, it's a definite plus
Come Grow with Us:
At Discover Financial Services, we believe in investing in our employees' growth and development. If you're passionate about delivering exceptional results, we encourage you to apply today and start building your career with us.
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