Contact Center Engineer

The State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer Close to Submissions on 10/18 at 10AM EST. Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED. Local and nonlocal candidates can apply. MUST BE WILLING TO...

The State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer Close to Submissions on 10/18 at 10AM EST. Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED. Local and nonlocal candidates can apply. MUST BE WILLING TO...

Specifics below:Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow...

Contact Center Technical LeadWe are seeking a highly skilled Contact Center Technical Lead to join our team at Efficus, Inc. The ideal candidate will have a strong background in contact center engineering and technical leadership.Key Responsibilities: Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR...

Contact Center Specialist RoleJoin ACL Digital as a technical lead to design and implement complex contact center solutions.Key Responsibilities:Lead cross-functional teams to support and implement contact center solutions.Coordinate release planning, development, testing, and releases on multiple agencies IVR enhancements.Design call flow, chat, and...

POSITION PURPOSE Responsible for providing superior member service and maintaining strong professional relationships with members over the phone. Responds to member telephone calls and assists with information requests. Courteously and promptly resolves member problems, or refers them to appropriate personnel. Actively cross-sells Credit Union products and...

Position: Cloud Contact Center EngineerLocation: Lansing, MI (Hybrid: Onsite 2-days a week)Salary: + $155,000Job Type: Full-time/W2/ Contract----------------------If you are in the market for a new opportunity, JRD Systems is looking to hire a Cloud Network Contact Center Engineer.Job description:NICE CXONE InContact Contact Center Engineer -- This is a...

Chicago, IL OR Houston, TX Hybrid role Fullstack application (aws and on prem)Looking for someone w/ a contact center backgroundVery strategic roleCloud/native, API firstProficient in KubernetesTrying to build future state of contact center platform agent platform, contact center analytics (customer 365, GenAI, Analytics/reporting)Will give preference to...

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of...

Company Overview: At Vertex Service Partners, we’re building the largest and most successful residential home services brands in the country. With financial backing from Alpine Capital and a commitment to being the employer, contractor and partner of choice, we’re poised for rapid growth. Our brands are known for their strong community ties, quality...

Company Overview:At Vertex Service Partners, we’re building the largest and most successful residential home services brands in the country. With financial backing from Alpine Capital and a commitment to being the employer, contractor and partner of choice, we’re poised for rapid growth. Our brands are known for their strong community ties, quality...

Work Location: Chicago, IL (onsite required) Ready to make your application Please do read through the description at least once before clicking on Apply. Required Skills: Contact Center Transformation, Genesys, CCaaS Roles and Responsibilities: Develop and manage the program roadmap and ensure the alignment of the overall design with application...

Key Skills and Experience:Proven expertise in Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) with a minimum of 5 years of experience.Hands-on experience with NICE CXOne Studio, preferred with 3+ years of experience.Proficiency in one or more software languages: C#, C++, Java, JavaScript,...

Cisco Contact Center ConsultantThe ideal candidate will be responsible for supporting our Cisco contact center solutions. This role requires a deep understanding of Cisco technologies, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams.Key Responsibilities:- Experience and knowledge about the architect and...

Accentuate Staffing is seeking a highly organized and energetic Contact Center Manager to motivate and develop Customer Service Specialist, 30 (FTE) 2 (Team Leads), to maximize customer experience performance, manage quality scorecard for team members, achieve service levels and overall productivity

As a key member of our Contact Center team, you will play a vital role in supporting LAFCU's mission of delivering exceptional member experiences. Your leadership skills will be instrumental in fostering a productive and cohesive team environment, while representing the credit union in the community.Your commitment to our 'People Helping People' values will...

Job Summary:Insight Global is seeking an experienced Contact Center Support Specialist to join one of our top healthcare provider's IT Team in Houston, TX. The ideal candidate will be responsible for overseeing and managing the Cisco Contact Center platform, ensuring its optimal performance and reliability. They will handle customer requests, translate...

Job DescriptionAt WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally...

Job Title: Senior Contact Center Engineer Skills: Call Routing, IVR and NICE InContact Experience: 8 to 12 YearsLocation: Dallas, TexasJob Type: Contract We at Coforge are hiring Senior Contact Center Engineer with the following skillset:We need strong person who have worked in Contact Center space (and not in enterprise telephony) and with GOOD experience...

Must-haves:3+ years of experience in Contact Center support or a similar IT role.Proficiency in Cisco Contact Center Enterprise, Cisco ICM Scripting, Cisco Communications Manager, and Cisco CVP.Strong communication and technical writing skills.Ability to manage multiple tasks with a high degree of independence.Plusses:Technical Certification – CCNA, CCNP,...