Contact Center Architect

1 week ago

Chicago IL United States Infinite Computer Solutions Inc Full time

Work Location: Chicago, IL (onsite required)

Ready to make your application Please do read through the description at least once before clicking on Apply.

Required Skills:

Contact Center Transformation, Genesys, CCaaS

Roles and Responsibilities:

Develop and manage the program roadmap and ensure the alignment of the overall design with application requirements and industry best practices.
Provide technical leadership and guidance to development teams, ensuring solutions are delivered to the highest standards.
Analyze and optimize applications for performance, scalability, and cost-effectiveness. Implement best practices for optimizing resource usage, reducing latency, and improving the overall efficiency of cloud-based applications.
Define program objectives, scope, deliverables, and success criteria in collaboration with stakeholders.
Identify and manage dependencies between projects within the program.
Develop and maintain comprehensive architectural documentation, ensuring that designs are communicated effectively to stakeholders.
Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to deliver integrated solutions.
Act as a point of escalation for complex technical issues, providing expert-level troubleshooting and resolution.
Responsible to understand solution in depth and how it integrates with other internal systems to deliver business value.
The role supports all teams globally, works closely with cross-functional teams, including engineering, product management, operations, and executive leadership, to achieve project objectives and align them with the company's goals.
Define program objectives, scope, deliverables, and success criteria in collaboration with stakeholders.
Identify and manage dependencies between projects within the program.
Facilitate stakeholder meetings to review progress, gather feedback, and make informed decisions.
Implement and manage architecture governance standards and process.
Identify, assess, and manage program risks, developing mitigation strategies where necessary.
Ensure proactive problem resolution and escalate issues as appropriate to minimize impact on program success.
Make recommendations for cost optimization and efficiency improvements.
Manage vendor relationship.
Solve/work high impact problems/projects, and provide resolution to restore services.
Provide Root Cause Analysis (RCA) post restoration of service.
Design testing approaches, complex processes, and assist with the automation of repetitive tasks.
Review requirement documents, define software requirements and update processes and procedures as necessary.
Ensure ongoing compliance with regulatory requirements.
Conduct project related research.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.

  • AWS Solutions Architect

    3 weeks ago

    Chicago, IL, United States PTR Global Full time

    Chicago, IL OR Houston, TX Hybrid role Fullstack application (aws and on prem)Looking for someone w/ a contact center backgroundVery strategic roleCloud/native, API firstProficient in KubernetesTrying to build future state of contact center platform agent platform, contact center analytics (customer 365, GenAI, Analytics/reporting)Will give preference to...

  • Contact Center Solutions Architect

    2 weeks ago

    chicago, United States PTR Global Full time

    The client is seeking an experienced and dedicated Contact Center Solution Architect to join our dynamic team. The ideal candidate will have extensive experience in architecting, designing, deploying, and managing scalable, secure, and reliable Contact center solutions. The role involves working closely with clients, stakeholders, and internal teams to...

  • Contact Center Solutions Architect

    3 weeks ago

    Chicago, United States PTR Global Full time

    The client is seeking an experienced and dedicated Contact Center Solution Architect to join our dynamic team. The ideal candidate will have extensive experience in architecting, designing, deploying, and managing scalable, secure, and reliable Contact center solutions. The role involves working closely with clients, stakeholders, and internal teams to...

  • Enterprise Contact Center Solutions Architect

    1 month ago

    Chicago, Illinois, United States TEPHRA Full time

    Job DescriptionWe are seeking an experienced Enterprise Contact Center Solutions Architect to join our team at TEPHRA. As a key member of our practice team, you will work closely with clients to design and implement contact center solutions that meet their unique needs.Key Responsibilities:Lead customer discussions and demonstrate subject matter expertise in...

  • Cisco Contact Center Consultant

    3 weeks ago

    Chicago, IL, United States CDW Full time

    Cisco Contact Center ConsultantThe ideal candidate will be responsible for supporting our Cisco contact center solutions. This role requires a deep understanding of Cisco technologies, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams.Key Responsibilities:- Experience and knowledge about the architect and...

  • AWS Solutions Architect

    2 weeks ago

    chicago, United States PTR Global Full time

    Chicago, IL OR Houston, TX Hybrid role Fullstack application (aws and on prem)Looking for someone w/ a contact center backgroundVery strategic roleCloud/native, API firstProficient in KubernetesTrying to build future state of contact center platform agent platform, contact center analytics (customer 365, GenAI, Analytics/reporting)Will give preference to...

  • AWS Solutions Architect

    3 weeks ago

    Chicago, United States PTR Global Full time

    Chicago, IL OR Houston, TX Hybrid role Fullstack application (aws and on prem)Looking for someone w/ a contact center backgroundVery strategic roleCloud/native, API firstProficient in KubernetesTrying to build future state of contact center platform agent platform, contact center analytics (customer 365, GenAI, Analytics/reporting)Will give preference to...

  • AWS Solutions Architect

    3 weeks ago

    chicago, United States PTR Global Full time

    Chicago, IL OR Houston, TX Hybrid role Fullstack application (aws and on prem)Looking for someone w/ a contact center backgroundVery strategic roleCloud/native, API firstProficient in KubernetesTrying to build future state of contact center platform agent platform, contact center analytics (customer 365, GenAI, Analytics/reporting)Will give preference to...

  • Cisco Contact Center Consultant

    2 weeks ago

    Chicago, United States CDW Full time

    Cisco Contact Center Consultant The ideal candidate will be responsible for supporting our Cisco contact center solutions. This role requires a deep understanding of Cisco technologies, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams. Key Responsibilities: Experience and knowledge about the architect and...

  • Cisco Contact Center Consultant

    3 weeks ago

    Chicago, United States CDW Full time

    Cisco Contact Center Consultant The ideal candidate will be responsible for supporting our Cisco contact center solutions. This role requires a deep understanding of Cisco technologies, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams. Key Responsibilities: - Experience and knowledge about the architect and...

  • Cisco Contact Center Consultant

    2 weeks ago

    chicago, United States CDW Full time

    Cisco Contact Center ConsultantThe ideal candidate will be responsible for supporting our Cisco contact center solutions. This role requires a deep understanding of Cisco technologies, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams.Key Responsibilities:- Experience and knowledge about the architect and...

  • Cisco Contact Center Consultant

    3 weeks ago

    Chicago, United States CDW Full time

    Cisco Contact Center ConsultantThe ideal candidate will be responsible for supporting our Cisco contact center solutions. This role requires a deep understanding of Cisco technologies, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams.Key Responsibilities:- Experience and knowledge about the architect and...

  • Cisco Contact Center Consultant

    3 weeks ago

    chicago, United States CDW Full time

    Cisco Contact Center ConsultantThe ideal candidate will be responsible for supporting our Cisco contact center solutions. This role requires a deep understanding of Cisco technologies, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams.Key Responsibilities:- Experience and knowledge about the architect and...

  • Omnichannel Solutions Architect

    3 weeks ago

    Chicago, IL, United States PTR Global Full time

    The client is seeking an experienced and dedicated Contact Center Solution Architect to join our dynamic team. The ideal candidate will have extensive experience in architecting, designing, deploying, and managing scalable, secure, and reliable Contact center solutions. The role involves working closely with clients, stakeholders, and internal teams to...

  • AWS Solutions Architect III

    3 weeks ago

    Chicago, United States CBase Inc Full time

    Hybrid Role Virtual Interviews Position : AWS Solutions Architect IIILocation : Chicago, IL or Houston, TX Duration : 10 Months with EXT or hire Top 3 skill sets required for this role:1. Propose IT future state architecture using architectural pattens - Cloud native, API first, Micro services , Event drive architecture, and identify solutions to digital...

  • AWS Solutions Architect III

    3 weeks ago

    chicago, United States CBase Inc Full time

    Hybrid Role Virtual Interviews Position : AWS Solutions Architect IIILocation : Chicago, IL or Houston, TX Duration : 10 Months with EXT or hire Top 3 skill sets required for this role:1. Propose IT future state architecture using architectural pattens - Cloud native, API first, Micro services , Event drive architecture, and identify solutions to digital...

  • Contact Center Agent

    4 weeks ago

    Chicago, United States The Chicago Lighthouse Full time

    The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistan Agent, Health, Team Member, Technology, Insurance

  • Contact Center Representative

    4 months ago

    Chicago, United States Self-Help Federal Credit Union Full time

    WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all communities have...

  • Contact Center Team Lead

    4 weeks ago

    Chicago, United States The Chicago Lighthouse Full time

    The Contact Center Team Lead is a key member of a healthcare contact center leadership team dedicated to providing a world-class patient experience to its callers. The Team Lead supports the healthcare contact center by handling complex patient sched Team Lead, Quality Assurance, Operations, Leadership, Healthcare, Business Services, Support

  • Cloud Contact Center Engineer

    4 weeks ago

    Chicago, Illinois, United States Abbott Full time

    About the RoleAbbott is a global healthcare leader seeking a motivated and customer-centric Junior Cloud Contact Center Engineer to join our growing Contact Center Services team. In this role, you will focus on operations, maintenance, and implementation of Five9 cloud-based contact center systems.Key ResponsibilitiesProvide technical support for cloud...