City Manager
2 days ago
Wir suchen zum nächstmöglichen Zeitpunkt eine:n
City Manager (m/w/d) München
Verantwortlich für unsere drei Münchner Boutiquen (Theatinerstraße, Riem, Pasing).
Berichtet an den Regional Manager Süddeutschland.
Deine Aufgaben
- Führung der Region im Sinne der Nespresso Werte
- Schaffung eines Gefühls des Teamgeists in der Region
- Agieren als Markenbotschafter gegenüber den Kunden
- Sicherstellung der bestmöglichen Arbeitsatmosphäre, um ein motivierendes Arbeitsumfeld zu schaffen und die Teams zu fördern
- Coaching der Teams in den drei Standorten sowie aktive Vorbildfunktion bei Verkaufsprozessen durch aktive Präsenz auf der Verkaufsfläche zur Beratung von Kund:innen und Verkauf von Produkten
- Kontinuierlicher Auf- und Ausbau der Teamkompetenzen
- Durchführung regelmäßiger Mitarbeitergespräche und Entwicklungsmaßnahmen hinsichtlich Kaffeeexpertise, Kundenbindung und Service
- Kundenerlebnis steigern
- Maximierung des Markenerlebnisses und der direkten Kundenbeziehung
- Exzellente Ausführung der „Verkauf durch Service“ Philosophie in der Boutique
- Steigerung der Servicequalität & Kundenzufriedenheit
- Verwirklichung des ultimativen Kaffee-Erlebnisses in der Boutique
- Steigerung unserer CRM Daten und Kundenbindungsmaßnahmen
- Gewährleistung eines reibungslosen täglichen Betriebes für die drei Münchner Boutiquen
- Organisation der Verwaltungstätigkeiten und Bestandsmanagement
- Personaleinsatzplanung
- Zusammenarbeit mit den Schnittstellen im Head Office sowie dem Betriebsrat
- Sicherstellung von Compliance & höchsten Arbeitssicherheitsstandards
- Budgetüberwachung, Budgetverantwortung für die Boutiquen der Area
- Erreichen der Umsatz- und Ertragsziele wie im jährlichen Budget festgelegt
- Optimales Erreichen von Geschäftszielen durch Festlegung und Messung abgestimmter kommerzieller Ziele
- Mitarbeit an der Entwicklung von regionalen Marketingaktionen und verantwortlich für die Umsetzung dieser regionalen und der nationalen Aktionen
Deine Qualifikationen
- mind. 3-5 Jahre relevante Berufserfahrung im Einzelhandel mit disziplinarischer Führung mehrerer oder größerer Teams sowie Leitung mehrerer Standorte
- Erfahrung in Warenwirtschaftsprozessen und Bargeldverantwortung
- Erfahrung in der Verantwortlichkeit für Budget, Finanzen und relevante Kennzahlen
- Hoher Grad an zeitlicher Flexibilität, Belastbarkeit und Eigenmotivation
- Hands-on Mentalität sowie ein zukunftsorientiertes Mindset
- Change Mindset und Fähigkeit mit unsicheren Situationen gut umgehen zu können
- Höfliches und serviceorientiertes Auftreten
- Sehr gute deutsche Sprachkenntnisse
- Solide Kenntnisse in Office Programmen sowie ein gutes technisches Verständnis
Unser Angebot
- ein unbefristetes Arbeitsverhältnis
- 30 Tage Urlaub
- 13. Monatsgehalt - aufgeteilt in Weihnachts- und Urlaubsgeld
- 90 Euro Verpflegungsgutscheine (monatlich)
- 90 Euro Guthaben auf dem Nespresso Kundenkonto (monatlich)
- Vermögenswirksame Leistungen und betriebliche Altersvorsorge
- NESPRESSO Maschine als Geschenk zum Start
- finanzielle Zulage bei Jubiläum, Geburt und Hochzeit
- Individuelle Mitarbeiter-Entwicklungsgespräche und viel Raum für eigenverantwortliches Handeln
- Teilnahme an unserem Volunteer Program (Wohltätigkeitsprogramm)
- ...und für uns sehr wichtig: ein wertschätzendes und verlässliches Arbeitsumfeld mit familiärem Teamspirit
Dein Ansprechpartnerin bei ersten Fragen ist Nicole Walny aus dem Talent Acquisition Team. ( )
Im Mittelpunkt unseres Erfolgs stehen unsere Mitarbeiter:innen – weltweit alle 14.000 von ihnen. Daher fördern wir aktiv Vielfalt, Integration und Zugehörigkeit am Arbeitsplatz. Wir schätzen Individualität und glauben, dass auch Deine Authentizität und Einzigartigkeit uns helfen können, gemeinsam zu wachsen. Als Arbeitgeber verpflichtet sich Nespresso deswegen der Chancengleichheit gegenüber allen Menschen, unabhängig von der ethnischen Herkunft, dem Geschlecht, der Religion, der Weltanschauung, einer Behinderung, des Alters oder der sexuellen Identität.
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