Help Desk Analyst I

1 day ago

New York, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst I based in New York. This role is crucial in our industry and deals with the provision of deskside support, handling both PC and MAC systems in an academic-like environment. This role will require the successful candidate to be on-site 5 days a week.

Responsibilities:

• Provide first or second level deskside support in a complex technological environment.
• Handle integrated conference faces, zoom rooms, and complex AV systems.
• Deploy excellent communication skills in all interactions, ensuring written correspondence like emails have perfect grammar.
• Demonstrate a proactive approach in learning new systems and processes.
• Maintain a detail-oriented demeanor and be a self-starter, constantly seeking to improve and learn.
• Be proficient in handling both PC and MAC systems in a mixed-use environment.
• Exhibit a strong understanding of customer service principles and practices.
• Display exceptional problem-solving skills, with the ability to handle pressure situations effectively.
• Ability to work in a team and communicate effectively with different stakeholders.• Candidate must possess a strong understanding of Mac Computers, demonstrating the ability to troubleshoot and resolve issues effectively.

• Proficiency in PC Desktop - Workstation is required. The candidate should be capable of setting up, configuring, and maintaining PC desktops and workstations.

• The applicant must have excellent problem-solving skills and the ability to think critically in order to effectively address and resolve technical issues.

• Strong communication skills are essential for this role, as the Help Desk Analyst I will need to explain technical problems and solutions clearly and concisely to non-technical staff.

• The role demands a high level of patience and a customer-centric approach as the candidate will frequently interact with employees who may be frustrated due to technical issues.

• The ability to work in a fast-paced environment and manage multiple tasks simultaneously is crucial for this role.

• The candidate should be comfortable working in a team-oriented environment, collaborating with other IT professionals to solve complex technical issues.

• A high degree of professionalism and the ability to maintain confidentiality is required as the Help Desk Analyst I may have access to sensitive company information.

• The candidate should be willing to continuously learn and stay updated with the latest technology trends and solutions.

• Flexibility to work in shifts or outside of regular business hours, if required, is an added advantage.

• Relevant certification or degree in IT or related field is preferred, though not mandatory.

• Prior experience in a similar role would be advantageous but is not strictly necessary.

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