Service Desk Analyst

5 days ago

Phoenix AZ United States Idealforce Full time

IDEALFORCE has a Contract position available immediately for a Service Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Job Description:

Service Desk Analyst
- Open, monitor, work, and close tickets in a ticket tracking system responding promptly to customer needs. Monitor calls, including tickets entered in the ticket tracking system for problems; verifies user information; communicate outstanding issues and status resolution to users and supervisor, programming support staff, other government agencies, and community partners as applicable to meet commitments.

Skills Required
- Exceptional customer service skills, including effective listening and problem-resolution techniques with attention to detail.
- Excellent interpersonal, written, and oral communication skills.
- Critical thinking, problem-solving, effective decision-making, engaging in critical thinking using logic and reasoning, working collaboratively or independently.
- Handle phone calls and walk-ups while juggling multiple other priorities.
- Determine the impact of issues and recommend changes to improve efficiency and reduce waste.
- Balance, prioritize, and organize multiple tasks and adjust plans accordingly.
- Imaging desktops, laptops, and tablets and deploying equipment to agency staff.

Skills Preferred
-Ability to analyze and diagnose desktop computer software problems in a network environment.
- Analyze complex issues and resolve incidents efficiently and effectively.

Experience Required
2-4 years of technical service desk experience or equivalent experience, certification in Microsoft products, CompTIA A+, and accreditation in HP/Dell hardware products.

Education Required
At a minimum, the preferred candidate will possess an Associate's degree in the IT Field.

Additional Information
7 year National, County, Criminal background check required .

THIRD PARTY CANDIDATES:
Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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