IT Service Desk Supervisor
2 days ago
The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Service Desk Supervisor in the Washington DC office. The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager.
Responsibilities include but are not limited to:
- Managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner.
- Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide high-quality customer service to the firm's staff and clients.
- Developing and implementing processes and procedures to improve the efficiency and effectiveness of the service desk.
- Monitoring and reporting on service desk performance, identifying areas for improvement, and implementing changes as needed to ensure SLAs are met.
- Working closely with other members of the IT department to ensure that the service desk is able to provide effective support for all IT systems and services.
- Providing training and support to Service Desk Analysts to ensure that they are able to effectively use the firm's IT systems and provide high-quality customer service.
- Handling escalated support requests including working with other members of the IT department as needed to resolve complex issues.
Qualifications:
- A two-year college degree preferred; equivalent experience will be considered.
- Experience supervising a service desk in a law firm or other professional services environment.
- Prior supervisory experience.
- Minimum four years’ experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites.
- Experience with Exchange and a document management system is a plus.
- Strong customer service skills and personal initiative.
- Technical experience with hardware configuring and supporting workstations, laptops, and printers required.
- Strong technical knowledge of IT systems and services commonly used in a law firm or other professional services environment.
- Experience using service desk management software to manage support requests and monitor performance.
- Ability to write reports, business correspondence, and procedure manuals.
- Analytical mindset with the ability to analyze data, identify trends and make data-driven decisions.
- Ability to effectively present information and respond to questions from groups of managers and directors.
- Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information.
- Ability to motivate, coach and develop Service Desk Analysts.
- Ability to be a change agent and drive new firm initiatives.
- Possess exceptional judgement and professionalism.
- Ability to define goals and follow through to achieve results and demonstrate strategic focus.
- Ability to work in a fast-paced environment while exhibiting a strong attention to detail.
- Exceptional client service both internal and external.
- Ability to effectively manage a team of Service Desk Analysts.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with staff at all levels of the organization.
- Strong problem-solving and organizational skills and the ability to think creatively to find solutions to complex issues.
- Ability to work well under pressure and manage multiple priorities.
- Flexibility to work additional hours, as necessary.
Applicants should submit a cover letter and resume for consideration.
The anticipated base salary for this position is $110,000 to $125,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
#J-18808-Ljbffr-
IT Service Desk Supervisor
2 days ago
Washington, DC, United States International Legal Technology Association Full timeThe Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Service Desk Supervisor in the Washington DC office. The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This...
-
Service Desk Manager
1 month ago
Arlington, VA, United States ALTA IT Services, LLC Full timeEnterprise Service Desk Manager Arlington VA Must be US Citizen per client Responsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be responsible for...
-
Service Desk Manager
4 weeks ago
Arlington, VA, United States ALTA IT Services, LLC Full timeEnterprise Service Desk ManagerArlington VAMust be US Citizen per clientResponsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be responsible for...
-
IT Service Desk Supervisor
6 months ago
Washington, United States Stone Search Full timeIT Service Desk SupervisorHybrid Remote- Washington DC office*US Citizens or GC Holders The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager.Responsibilities include...
-
IT Service Desk Supervisor
3 weeks ago
Fort Washington, United States Royal Engineered Composites Full timeThe Service Desk Supervisor is responsible for bridging the gap between the users and the complex systems and services provided for their use and benefit. They are expected to support users as well as identify, implement, support, and maintain the technology stack serving them. They will provide leadership within the IT team as well as communicate with...
-
IT Service Desk Supervisor
3 days ago
Minden, NE, United States Royal Engineered Composites Full timePosition Description The Service Desk Supervisor is responsible for bridging the gap between the users and the complex systems and services provided for their use and benefit. They are expected to support users as well as identify, implement, support, and maintain the technology stack serving them. They will provide leadership within the IT team as well as...
-
IT Service Desk Supervisor
3 days ago
Minden, NE, United States Royal Engineered Composites Full timePosition Description Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. The Service Desk Supervisor is responsible for bridging the gap between the users and the complex systems and services provided for their use and benefit. They are expected to support users as well as identify,...
-
IT Service Desk Supervisor
5 days ago
Minden, NE, United States Royal Engineered Composites Full timePosition DescriptionThe Service Desk Supervisor is responsible for bridging the gap between the users and the complex systems and services provided for their use and benefit. They are expected to support users as well as identify, implement, support, and maintain the technology stack serving them. They will provide leadership within the IT team as well as...
-
Front Desk Supervisor
6 months ago
Washington, United States Canopy by Hilton Full timeDescription We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...
-
Front Desk Supervisor
1 month ago
Washington, United States Sonesta International Hotels Full timeJob Description Summary The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Front...
-
Front Desk Supervisor
2 months ago
Washington, United States Sonesta International Hotels Full timeJob Description Summary The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Front...
-
Front Desk Supervisor
1 week ago
Washington, United States Crescent Services Full timeKey ResponsibilitiesWe are seeking a highly skilled Front Desk Supervisor to join our team at Crescent Services. As a key member of our operations team, you will be responsible for managing the Front Desk, supervising staff, and driving revenue growth.About the RoleThis is a fantastic opportunity for an experienced hospitality professional to take on a...
-
Service Desk Deputy Program Manager
2 days ago
Washington, DC, United States General Dynamics Corporation Full timeResponsibilities for this Position Location: USA DC Washington - Customer Proprietary (DCC202)Full Part/Time: Full timeJob Req: RQ184017Type of Requisition: RegularClearance Level Must Currently Possess: Top SecretClearance Level Must Be Able to Obtain: Top Secret/SCISuitability: Public Trust/Other Required: NoneJob Family: Project/Task Management...
-
Enterprise Service Desk Specialist II
2 days ago
Washington, DC, United States BTI Full timeBusiness Technology Integrators (BTI) in Upper Marlboro, Maryland, We are seeking an experienced Enterprise Service Desk Specialist II with over 5 years of experience to provide highly technical Tier 2 support for enterprise systems and cloud platforms, including Microsoft 365 , AWS , and Google platforms . The role involves troubleshooting, managing help...
-
Tier II Service Desk Specialist
16 hours ago
Washington, DC, United States NuAxis Innovations Full timeWe are a federal IT company on a mission to make customer experience (CX) the center of every government solution. If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers,...
-
Front Desk Supervisor
1 month ago
Washington, United States Rosewood Hotels and Resorts Full timeFront Desk Supervisor General Information Country/Region: United States of America Province/City: Washington, DC Location: Rosewood Washington D.C. Department: Rooms - Front Office Job Type: Full-time Permanent Job Description Competitive Benefits: - Free Parking (if available) - Medical, Dental, Vision Benefits - Competitive Pay Rates - 401k...
-
Front Desk Supervisor
13 hours ago
Washington, United States Sage Restaurant Group Full timeFront Desk Supervisor - Washington, District Of Columbia Sage Hospitality Group is looking to hire a Front Desk Supervisor to join us overseeing the Westin Washington City Center! A modern, luxury hotel in the heart of our nation’s history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the world’s most iconic destinations: downtown...
-
Front Desk Supervisor
3 days ago
Port Washington, United States Concord Hospitality Full timeDescription We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...
-
Help Desk Supervisor/Senior Trainer
2 days ago
Washington, DC, United States AITHERAS, LLC Full timePosition: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NWWashington, DC 20530 Type: Full-time, Temp to Perm after 6 months Company: AITHERAS LLC, working at the Office of the Pardon Attorney, Department of Justice Start Date: Upon completion of Security Clearance, through May 31, 2024, with potential for extension Schedule: 40...
-
Enterprise Service Desk Manager
2 days ago
Bethesda, MD, United States System One Full timeEnterprise Service Desk Manager Location: Arlington VA Must be US Citizen per client Responsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be...