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Client Care Specialist

2 months ago

Troy MI United States TEKsystems Full time

Customer Relations Specialists needed This is an excellent opportunity to broker client relationships and provide excellent customer service as the face of the company.

Individuals in this position are responsible for processing insurance documents and emails received with an emphasis on items that need special handling. Individuals should possess a clear understanding of all processes and business rules and how each function integrates with client specifications.

Individuals in this position will be required for the client communication, audit support, research and reporting. There will be communication via Email and Phone with the client, the insurance agents and in some cases the borrower. Phone work is required via outbound and inbound calls, however most of the communication is done via Email.

Individuals in this position will be working primarily on a task lists of items they need to complete. The system is proprietary and they will be taught how to use the system.

EXCEL PROFICIENCY NEEDED

Description:

Start Date: 9/16/24 -

TRAINING SCHEDULE: 8am to 4:30pm - first 2 to 3 weeks.

First week of Training Will be remote. Week 2 and 3 will be on-site shadowing and learning the job more. They are eligible to go hybrid at the start of week 4 given that they are meeting performance, attendance and comprehension expectations. If they are not, they are subject to staying in the office longer.

Hybrid schedule will require candidates to work in the office 4 days in a 2 week period so essentially 2 days a week. Flexible with the days they work in office versus remote.

After training, they would prefer someone to work with a start time of 9am or 10am and work an 8 hour shift from there. There is some flexibility with schedules.

Job Duties:

- individuals in this role will be working off of a task list using their system

- will be doing a lot of research such as: why did this happen? How do we resolve it? How do we respond to the client with the fix?

- updating documents that come via email

- responding to client or borrowers emails and phone calls in a timely manner. Some inbound and outbound calling is required

- making necessary updates in the system

- excel reporting

- audit support and calls to insurance agents

- loan and insurance policy analysis - trying to problem solve for the client

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.