Client Communication Specialist

7 hours ago


Troy, Michigan, United States Perry Johnson Mortgage Company, Inc. Full time
About the Role

Perry Johnson Mortgage Company, Inc. is seeking a highly skilled Client Communication Specialist to join our team. As a key member of our organization, you will play a vital role in helping clients achieve their dream of home ownership and financial freedom.

Key Responsibilities
  • Contact and transfer clients to other parties and persuade them on products, goods, and services in a production-driven environment.
  • Provide exceptional support and communication for inbound calls, ensuring a positive experience for clients.
  • Perform a heavy volume of inbound and outbound phone duties, including cold calling and setting appointments.
  • Effectively and efficiently perform work in the internal proprietary software and technology of the company.
  • Participate in regular training on products and stay current on market and product shifts.
  • Communicate carefully, intentionally, and with accurate information to prioritize a positive experience for clients.
  • Respond to all communication urgently, balancing phone calls, emails, and chat messages appropriately.
  • Work efficiently to meet team and personal goals.
What We Offer
  • A comprehensive benefits package, including 401(k), dental insurance, employee discount, flexible schedule, health insurance, health savings account, life insurance, on-site gym, paid time off, referral program, and retirement plan.
  • A competitive salary of $45,359.70 per year.
  • A dynamic and inclusive work environment that fosters growth and development.
Requirements
  • Experience in a role utilizing professional verbal communication skills.
  • 1 year of telemarketing and/or sales experience.
  • Proficiency in the Microsoft Office suite.
  • Familiarity and adaptability in using various software systems.
Location

Troy, MI 48084. Relocation is required before starting work.



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