Care Team Manager

1 week ago

BETHEL PARK PA, United States Senior Helpers of Southwest Pittsburgh Careers Full time

*Objective:**           *The Care Team Manager will provide oversight and supervision of the care team with primary focus on the care givers and their day-to-day management. 

*Reports to:**         *Owner

 
*Primary Responsibilities (including, but not limited to):*


* Coaching and behavior modification sessions with caregivers as needed for optimal performance

* Assist with morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high level performance and training completions

* With support from the internal staff, review the daily logs and time sheets weekly to assure that the caregivers are following the care plan and that lost hours are identified

* Creates and runs ads accordingly based on data from hiring for the void

* Does initial phone screening for all applicants

* Distributes materials from the lending library to the caregivers on a regular basis to meet client needs and supplemental education for care givers

* Works with office admin on background and reference checks to assure that all caregiver files meet state regulations and SH standards

* *Tracks all caregiver call offs, refusals of assignments, late arrivals, early departures, etc. *

* Manages training programs for caregivers (Gems, Parkinsons, etc.) and maintains the supplemental support materials

* Keeps database of caregivers in Wellsky software current

* Occasional care delivery for clients on an as needed basis

* Periodic weekend call duties on a rotational basis as assigned

* Other duties as assigned


           *This is a Developmental Role and will potentially lead to increased responsibility and growth within the organization*

This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned. *Compensation includes a monthly performance bonus.*

 
*Qualifications*


* Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment

* Must have excellent phone skills and follow-up skills with prospects, clients, and client families

* Proactive problem prevention and issue resolution leadership ability

* Minimum of six months experience in an HR role -or- management role including hiring and terminating

* Industry experience preferred

* Bachelor’s degree and one year of related work experience strongly preferred

* Proficiency in Microsoft Word, Excel, Internet, and Outlook required

* Ability to learn other software programs quickly

* Strong verbal communication skills, especially using the telephone

* Ability to work independently and as part of a team

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