Care Team Manager

1 month ago


Bethel Park, United States Senior Helpers of Southwest Pittsburgh Careers Full time

*Objective:** *The Care Team Manager will provide oversight and supervision of the care team with primary focus on the care givers and their day-to-day management. *Reports to:** *Owner *Primary Responsibilities (including, but not limited to):* * Coaching and behavior modification sessions with caregivers as needed for optimal performance * Assist with morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high level performance and training completions * With support from the internal staff, review the daily logs and time sheets weekly to assure that the caregivers are following the care plan and that lost hours are identified * Creates and runs ads accordingly based on data from hiring for the void * Does initial phone screening for all applicants * Distributes materials from the lending library to the caregivers on a regular basis to meet client needs and supplemental education for care givers * Works with office admin on background and reference checks to assure that all caregiver files meet state regulations and SH standards * *Tracks all caregiver call offs, refusals of assignments, late arrivals, early departures, etc. * * Manages training programs for caregivers (Gems, Parkinsons, etc.) and maintains the supplemental support materials * Keeps database of caregivers in Wellsky software current * Occasional care delivery for clients on an as needed basis * Periodic weekend call duties on a rotational basis as assigned * Other duties as assigned *This is a Developmental Role and will potentially lead to increased responsibility and growth within the organization* This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned. *Compensation includes a monthly performance bonus.* *Qualifications* * Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment * Must have excellent phone skills and follow-up skills with prospects, clients, and client families * Proactive problem prevention and issue resolution leadership ability * Minimum of six months experience in an HR role -or- management role including hiring and terminating * Industry experience preferred * Bachelor’s degree and one year of related work experience strongly preferred * Proficiency in Microsoft Word, Excel, Internet, and Outlook required * Ability to learn other software programs quickly * Strong verbal communication skills, especially using the telephone * Ability to work independently and as part of a team



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