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Care Team Manager
2 months ago
Reports to:Owner
Primary Responsibilities (including, but not limited to):
- Coaching and behavior modification sessions with caregivers as needed for optimal performance
- Assist with morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high level performance and training completions
- With support from the internal staff, review the daily logs and time sheets weekly to assure that the caregivers are following the care plan and that lost hours are identified
- Creates and runs ads accordingly based on data from hiring for the void
- Does initial phone screening for all applicants
- Distributes materials from the lending library to the caregivers on a regular basis to meet client needs and supplemental education for care givers
- Works with office admin on background and reference checks to assure that all caregiver files meet state regulations and SH standards
- Tracks all caregiver call offs, refusals of assignments, late arrivals, early departures, etc.
- Manages training programs for caregivers (Gems, Parkinsons, etc.) and maintains the supplemental support materials
- Keeps database of caregivers in Wellsky software current
- Occasional care delivery for clients on an as needed basis
- Periodic weekend call duties on a rotational basis as assigned
- Other duties as assigned
This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned. Compensation includes a monthly performance bonus.
Qualifications
- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Must have excellent phone skills and follow-up skills with prospects, clients, and client families
- Proactive problem prevention and issue resolution leadership ability
- Minimum of six months experience in an HR role -or- management role including hiring and terminating
- Industry experience preferred
- Bachelor's degree and one year of related work experience strongly preferred
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required
- Ability to learn other software programs quickly
- Strong verbal communication skills, especially using the telephone
- Ability to work independently and as part of a team
