Pre-sales Engineer

24 hours ago

Washington DC United States Advanced Navigation Pty Full time

Advanced Navigation is one of the world’s most ambitious innovators in AI robotics and navigation technology across land, air, sea and space. While our main headquarters are in Sydney, we have multiple research facilities in Australia and sales offices around the world.

Today, Advanced Navigation is a supplier to some of the world's largest companies and helps automate some of the worlds biggest industries. Hydrus, our revolutionary underwater robot will help restore oceans to a flourishing state. You will find our navigation systems in the autonomous Indy race cars and thousands of Plus AI autonomous trucks. We help farmers adopt autonomous farming equipment and assist in various fields of research. Switching to software, our cloud-based drone management platform helps patrol beaches for emergency rescues and shark tracking. Off-planet, we will deliver a navigation system for the next NASA moon landing. The applications of our technologies are quite limitless - where there is autonomy, you will find Advanced Navigation.

Overview of Position

As a Pre-sales Engineer, your role revolves around ensuring our clients' success and satisfaction. This involves delivering consulting engineering services, offering expert technical advice, conducting thorough problem analysis, and devising solutions tailored to their specific needs.

You'll collaborate closely with our customers, gaining insight into their objectives and obstacles. Leveraging your technical acumen, you'll guide them towards achieving success with our products or services.

Additionally, you'll assist the sales team in maintaining customer satisfaction by overseeing timelines and keeping clients updated on progress. You'll also play a pivotal role in supporting technical implementations and addressing product issues and escalations, all geared towards delivering the utmost client satisfaction.

Role Responsibilities:

  • Research, resolve, and respond to a variety of customer technical issues, while also liaising with our engineering team to resolve software and hardware bugs discovered during support investigations;
  • Support the sales team by meeting with our most important customers in person, and preparing them for customer engagements;
  • Collaborating with the Sales Team on the qualification, development and execution with the company’s technical solutions that meet and exceed the customer’s application and opportunities;
  • Travel nationally / globally for specialised support and sales opportunities and also to conduct training for our customers;
  • Manage and maintain the dedicated regional loan pool in collaboration with Sales Operations;
  • Organise and support customer loans both from a technical and administrative perspective;
  • Analyse and problem solve high-level complex issues and provide in-depth technical assistance to account executives, engineers, and product managers;
  • Create and maintain internal and external support documentation including policies, standard operating procedures, guidelines, knowledge articles and customer facing tools (GUI’s and SDK’s etc);
  • Develop and nurture successful long-term relationships with our customers by creating a best-in-class customer experience;
  • Pass on potential RMA’s to the support team members based at Head Office for review and analysis;

Qualifications & Experience

  • Have studied at a higher education institution focused on engineering;
  • 3+ years of experience as a Pre-Sales or Solution/Application/Support Engineer or equivalent customer-facing role, preferably with experience supporting Geospatial, surveying, maritime, or robotic market segments;
  • An ability to quickly communicate complex ideas around a technical topic, ideally on the fly at a whiteboard;
  • A dedication to delivering a great customer experience while being a creative problem-solver in response to technical, product, and business questions;
  • Experience working in support environments using integrated CRM systems as well as tools such as Matlab for data analysis;
  • Interest in working in a fast-paced environment, to help customers accelerate their journey to creating an accurate position, velocity, acceleration and orientation under the most demanding conditions;
  • Effective presentation crafting and delivery skills;
  • A collaborative and team-oriented mindset for accomplishing goals;

What are some of the benefits you will have access to?

You'll have access to industry-leading products with diverse applications within some of the most interesting and exciting projects worldwide.

Advanced Navigation offers various medical plans per state, providing a comprehensive level of medical coverage.

We’re growing a team of inspired, smart, and driven individuals from all sorts of backgrounds. With great opportunities for growth and variety, we strive to help each employee carve out the path that’s right for them.

#J-18808-Ljbffr

  • Pre-Sales Engineer

    2 days ago

    Washington, DC, United States D-Fend Solutions Full time

    D-Fend Solutions values its employees as our greatest asset. Our professionals and subject matter experts, including personnel from elite military intelligence technology units, provide the best possible solutions to our leading customers around the world. We are proud of our impressive presence across different environments and industries, as well as the...

  • Pre-Sales Engineer

    2 days ago

    New York, NY, United States Agility Talent Full time

    About our client: Our client is an enterprise SaaS platform and startup that supercharges employee performance and learning using digital motivation, gamification, and real-time feedback. If you join them, you’ll get to play around (pun intended …) with the world’s leading employee digital engagement platform, and have unparalleled exposure to the...

  • Mechanical Pre-Construction Sales Engineer

    4 weeks ago

    Phoenix, AZ, United States Gulfstream Strategic Placements Full time

    Mechanical Pre-Construction Sales EngineerLocationPhoenix, AZSummaryWe seek a skilled and experienced Mechanical Pre-Construction Sales Engineer to join our team in Phoenix, AZ. The ideal candidate will be local to the area, with a stable work history and a strong background in mechanical engineering. This role requires expertise in AutoCAD and Revit and...

  • Pre-Sales Network Engineer

    4 weeks ago

    Buford, GA, United States Prestige Staffing Full time

    Position: Pre-Sales Engineer (Networking)Location: Buford, GAType: Full-Time; Hybrid (1-2 days in office per week)Responsibilities Gather assess and understanding customer requirements, both from a business and technical perspective. Design effective solutions with client focused thinking and strong combination of technical and business relevance. Provide...

  • Pre Sales Engineer US

    2 days ago

    Boston, MA, United States DeNexus Inc. Full time

    DeNexus is solving actionable cyber-risk management with our DeRISK Software as a Service (SaaS) offering to enhance the decision making of industrial operation risk owners. Our Sales and Customer Success teams need a dedicated pre-Sales Engineer to help grow and support the entire sales funnel from following provided leads to supporting client education and...

  • Sales Engineer

    1 day ago

    Washington, DC, United States Course Advisor Full time

    Career Description : Sell business goods or services, the selling of which requires a technical background equivalent to a baccalaureate degree in engineering. A Day in the Life of a Sales Engineer Train team members in the customer applications of technologies. Develop, present, or respond to proposals for specific customer requirements, including request...

  • Pre-Sales Engineer

    1 week ago

    Washington, United States Neuron Full time

    JOB DESCRIPTION Job Title: Pre-Sales Engineer - Market Development Group: Operations Salary Range: Competitive based on experience Location: Remote, United States ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Company Overview: Neuron is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes,...

  • Pre-Sales Engineer

    1 week ago

    Washington, United States Neuron Full time

    JOB DESCRIPTION Job Title: Pre-Sales Engineer - Market Development Group: Operations Salary Range: Competitive based on experience Location: Remote, United States ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Company Overview: Neuron is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes,...

  • Pre-Sales Engineer, AKIPS

    1 day ago

    Boston, MA, United States Tufin Technologies Full time

    AKIPS by Tufin is the leader in network monitoring. As a turn-key software package, AKIPS provides unmatched features, scale and visibility of critical real-time and historical performance metrics and logs – from the heart of the data center to the end user. AKIPS significantly reduces business disruptions by detecting, analyzing, and rectifying issues and...

  • Field Sales Engineer

    1 day ago

    Washington, DC, United States Power Integrations, Inc. Full time

    Field Sales Engineer – Americas, Pacific Northwest Job description As a member of the Americas sales team, the individual will facilitate the design-in and sales of Power Integrations’ power semiconductor products. This position will focus on the Pacific Northwest portion of the U.S. (Washington, Oregon). He or she will be responsible for technical...

  • Network Systems Engineer

    1 day ago

    Los Angeles, CA, United States CV Library Full time

    Job Description We are experiencing tremendous growth and have an immediate need for a collaborative, self-motivated Systems Engineer to partner with our Account Managers to provide pre-sales technical systems engineering support for our enterprise/commercial customers in the Los Angeles and Orange County area. The Systems Engineer is a critical member of...

  • Sales Engineer

    2 days ago

    Washington, DC, United States Promise Full time

    Company Overview Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners. We treat...

  • Solutions Consultant

    2 days ago

    Washington, DC, United States Palo Alto Networks Full time

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...

  • Principal Sales Engineer – Public Sector

    2 days ago

    Washington, DC, United States Progress Software Corporation Full time

    We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people...

  • Federal Solutions Engineer

    2 days ago

    Washington, DC, United States Censys Full time

    Censys is the one place to understand everything on the Internet. Censys Search and Exposure Management provides customers with an attacker-centric view of all externally facing internet and cloud to extend visibility, prioritize, and remediate the most critical risk exposures that will actually lead to a breach. Our daily IPv4/IPv6 scans and the world’s...

  • Sales Design Engineer

    2 days ago

    Washington, DC, United States Diversified Full time

    Sales Design Engineer - AV Workplace Location: Washington, DC, USA * Virtual Req #3794 Date: Tuesday, October 29, 2024 At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build...

  • pre-sales solution engineer

    4 weeks ago

    Atlanta, GA, United States VisionNav Robotics Full time

    in the pre-sales segment of the project, cooperate with the company's sales staff and interface with the user department, equipment department or IT department of Party A on technical requirements.in the project pre-sales link, complete the warehouse logistics automation solution based on the company's self-developed vision-guided unmanned forklift/tractor...

  • Principal Sales Engineer

    2 days ago

    Washington, DC, United States Progress Software Corporation Full time

    We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people...

  • Physical Security Pre Sales Engineer

    4 weeks ago

    Birmingham, AL, United States Howard Technology Solutions Full time

    *This position requires you to be located and frequently travel to customer sites around the Alabama territory. Candidates currently located within this territory are preferred. Howard Overview:Howard Technology Solutions stands at the forefront of advanced technology services. As the fastest-growing division of Howard Industries Inc., our double-digit...

  • Physical Security Pre Sales Engineer

    4 weeks ago

    Louisville, KY, United States Howard Technology Solutions Full time

    *This position requires you to be located and frequently travel to customer sites around the Kentucky territory. Candidates currently located within Kentucky area are preferred. Howard Overview:Howard Technology Solutions stands at the forefront of advanced technology services. As the fastest-growing division of Howard Industries Inc., our double-digit...