Current jobs related to Client Service Management Manager - American Blvd West Suite - Gallagher Benefit Services

  • Client Service Manager

    16 hours ago

    West Des Moines, United States Carson Group Holdings, LLC Full time

    Who We Are In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your...

  • Relationship Manager/ Client Service Associate

    2 months ago

    West Des Moines, United States Gilbert & Cook, Inc Full time

    Relationship Manager/ Client Service AssociateSummaryThe Relationship Manager plays a vital role in supporting the Advisor in delivering exceptional service to clients by managing comprehensive administrative responsibilities, preparing client meetings, and fostering strong client relationships. This position requires expertise in client service, complex...

  • Relationship Manager/ Client Service Associate

    7 days ago

    West Des Moines, United States Gilbert & Cook, Inc Full time

    Relationship Manager/ Client Service AssociateSummaryThe Relationship Manager plays a vital role in supporting the Advisor in delivering exceptional service to clients by managing comprehensive administrative responsibilities, preparing client meetings, and fostering strong client relationships. This position requires expertise in client service, complex...

  • Client Relationship Manager

    2 weeks ago

    West Plains, Missouri, United States Edward Jones Full time

    Pursuing a career as a Client Relationship Manager can bring you many rewards. At Edward Jones, we partner for positive impact to improve the lives of our clients and colleagues. Our unique approach to financial services is built around understanding individual needs and providing tailored solutions.We prioritize building lasting relationships with our...

  • Client Onboarding Manager

    1 week ago

    West Covina, California, United States Volunteers of America Los Angeles Full time

    About Us">Volunteers of America Los Angeles is committed to serving people in need, strengthening families, and building communities through a variety of social services. As an Intake Specialist, you will play a critical role in our mission, serving as the initial point of contact for individuals seeking supportive services.Main Duties:Conduct thorough...

  • Client Service Ambassador

    1 week ago

    American Fork, Utah, United States Banfield Full time

    Banfield Pet Hospitals is committed to delivering exceptional pet care and outstanding client service. As a Client Service Ambassador, you will play a key role in achieving this goal by ensuring that every client interaction is positive and memorable.Responsibilities of this role include recruiting new clients, promoting hospital services, and routing the...

  • Client Relationship Manager

    2 weeks ago

    West Chester, Pennsylvania, United States BRH Full time

    Job TitleWe are seeking a skilled Client Relationship Manager to build and maintain strong relationships with our clients.About the RoleProvide exceptional customer service and support to clients.Develop and implement strategies to retain and grow client relationships.Collaborate with internal teams to resolve client issues and concerns.

  • Client Success Manager

    1 week ago

    West Covina, California, United States Mario Cristo - State Farm Agent Full time

    We are seeking an experienced Account Manager to join our team at Mario Cristo - State Farm Agent. As an Account Manager, you will be responsible for promoting successful and long-lasting customer relationships.About the RoleWe pride ourselves on providing exceptional customer service and building strong relationships with our clients. Our ideal candidate...

  • Senior Relationship Manager

    16 hours ago

    West Des Moines, United States Gilbert & Cook, Inc Full time

    SENIOR RELATIONSHIP MANAGER/ CLIENT SERVICE ASSOCIATE Summary We are seeking an experienced Relationship Manager to join a well-established, growing, and ensemble-based, private wealth management firm in West Des Moines, Iowa. The successful candidate will demonstrate expertise in client service, complex problem solving, communication, and relationship...

  • Senior Relationship Manager

    2 months ago

    West Des Moines, United States Gilbert & Cook, Inc Full time

    SENIOR RELATIONSHIP MANAGER/ CLIENT SERVICE ASSOCIATESummaryWe are seeking an experienced Relationship Manager to join a well-established, growing, and ensemble-based, private wealth management firm in West Des Moines, Iowa. The successful candidate will demonstrate expertise in client service, complex problem solving, communication, and relationship...

  • Senior Relationship Manager

    7 days ago

    West Des Moines, United States Gilbert & Cook, Inc Full time

    SENIOR RELATIONSHIP MANAGER/ CLIENT SERVICE ASSOCIATESummaryWe are seeking an experienced Relationship Manager to join a well-established, growing, and ensemble-based, private wealth management firm in West Des Moines, Iowa. The successful candidate will demonstrate expertise in client service, complex problem solving, communication, and relationship...

  • Client Relationship Manager

    1 month ago

    West Palm Beach, Florida, United States Bank of America Full time

    About the Role:">This is a challenging and rewarding opportunity to work as a Client Relationship Manager with Bank of America. As a key member of our team, you will be responsible for building strong relationships with clients to understand their financial needs and goals.">With a focus on exceptional customer service and a deep understanding of financial...

  • Client Relations Manager

    2 months ago

    West Columbia, United States Carolina Sweepers Full time

    Job Type Full-time Description Client Relations ManagerJob Type: Full-time Pay: Salary Plus Commission Carolina Sweepers has been providing quality maintenance services for commercial properties in the Triangle and surrounding areas for 20 years. Visit our website to view all of the locations we service www.carolinasweepers.com. It is our dedicated and...

  • Veterinary Client Service Specialist

    1 week ago

    American Fork, Utah, United States Banfield Full time

    Job DescriptionClient Service: Provide exceptional customer service to clients and their pets, answering questions, addressing concerns, and resolving issues in a timely and professional manner.Hospital Operations: Assist with the day-to-day operations of the hospital, including scheduling appointments, managing client flow, and maintaining accurate...

  • Client Relations Manager

    19 hours ago

    West Palm Beach, United States LifeWorx Full time

    LifeWorx is a premier elder care company seeking a Client Relations Manager to join our West Palm Beach office, responsible for inside sales and account management of concierge level elder care clients within a target market in the Palm Beach County area.This role is responsible for the full sales cycle from “initial call to close” for referrals, organic...

  • Client Relations Manager

    12 hours ago

    West Palm Beach, United States LifeWorx Full time

    LifeWorx is a premier elder care company seeking a Client Relations Manager to join our West Palm Beach office, responsible for inside sales and account management of concierge level elder care clients within a target market in the Palm Beach County area.This role is responsible for the full sales cycle from “initial call to close” for referrals, organic...

  • Client Relationship Manager

    2 weeks ago

    West Palm Beach, Florida, United States ETC Florida Full time

    Welcome to ETC Florida, where we're passionate about delivering exceptional customer experiences and pushing the boundaries of what's possible with technology. As a Client Relationship Manager, you'll play a critical role in building and maintaining strong relationships with our clients, partners, and stakeholders.We're looking for an experienced sales...

  • Client Relationship Manager

    2 weeks ago

    West Chicago, Illinois, United States Bill Nelson - State Farm Agent Full time

    Bill Nelson - State Farm Agent is looking for a talented and ambitious Client Relationship Manager to join our team. As a key member of our sales team, you will be responsible for managing client relationships and identifying new business opportunities. Your exceptional communication skills, combined with your ability to adapt to a fast-paced and evolving...

  • Area Manager

    2 weeks ago

    American Fork, Utah, United States Dynamond Building Services Full time

    Job SummaryWe are seeking an experienced Operations Management Professional to join our team as an Area Manager. The successful candidate will be responsible for overseeing the daily operations of multiple facilities, ensuring exceptional service delivery and maintaining strong relationships with clients.Key Responsibilities:Manage a team of employees to...

  • Business Management Trainee

    2 days ago

    West Covina, United States ED Management Full time

    Job DescriptionJob DescriptionOur team is embarking on an ambitious journey to be the absolute BEST business management firm in the East LA area.  We are seeking someone who is articulate, bright, and detailed-oriented for this position! Our Business Management Trainee would train alongside our team of leaders to top regional Marketing & Sales FirmOur...

Client Service Management Manager

2 months ago

American Blvd West Suite, United States Gallagher Benefit Services Full time
Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.


Overview

Future opportunity for a Client Manager While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities

 

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


How you'll make an impact

As the Branch Client Service Director you will ensure delivery of exceptional service to Gallagher’s clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. We will look to you to develop and cultivate outstanding relationships within our branch, with our clients, and vendor partners.

  • You lead a Client Service team that delivers high quality and efficient service to both the internal and external clients of one or more Branches
  • Champion partnership and teamwork between sales and service
  • You report into the Regional VP Client Services with a strong dotted-line reporting relationship to the Branch Manager to ensure service goals and objectives support the Branch strategy
  • You manage the Branch’s Client Service Supervisors, Managers and Associates
  • By creating a culture of performance and continuous improvement, you directly impact business outcomes such as client retention, client satisfaction, and enhancing Gallagher’s value to our clients and prospects
  • Serve as ambassador to carrier partners; aligning client expectations and carrier deliverables to maximum effect.
  • You take action to ensure the region and broader enterprise maximize retention of client revenue in support of organic growth targets that provide appropriate shareholder value
  • Champion client service at the branch level and work with your teams to establish goals and evaluate results
  • Partner with the branch leadership to develop work flows, planning and service models that support the renewal and onboarding process for clients
  • You create a diverse culture of innovation by actively recruiting, hiring, mentoring and onboarding new team members
  • Supporting M&A integration, you bring new partners into alignment with current Gallagher practices
  • Facilitate projects to continually improve operations on both a regional and divisional scope
  • You create capacity for expanded sales and improved service by leveraging technology and automation
  • You collaborate with our corporate resources in HR, Learning and development, and Recruitment to support your branch development, compliance, and growth goals
  • Manage implementation of Client Annual Review (CAR) procedures for Most Important Clients and any at risk clients; coordinate and collaborate with Operations counterpart
  • Consistently model the Gallagher Way; foster a culture of teamwork and growth throughout the organization
  • You encourage "cross-solving" with clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.) and actively seek business referrals

What skills will make me successful in this role?

  • You are comfortable giving and receiving constructive feedback
  • Demonstrating a high level of professionalism in all interactions
  • You recognize each teammate is unique and seek to learn their unique goals and priorities
  • You have navigated the benefits market from the broker perspective, the renewal cycle, and the financial drivers that impact our clients
  • You take action to influence events, achieve team goals, and retain clients
  • Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
  • You actively seek to develop your professional skills and improve efficiency and productivity
  • You are innovative and rarely satisfied with the status quo. You love to generate new and practical ideas and aim to continuously improve
  • You have a desire to build a knowledge of Gallagher tools, systems and shared resources
  • We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and GallagherA

About You

Required:

  • Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 3+ years supervisory experience.
  • Appropriate licensing as required.


Preferred:

  • Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
  • Prior experience designing and implementing.
  • Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.


Behaviors:

  • Strong communicator at all levels

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.