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Help Desk Specialist OH

1 month ago

Worthington OH United States Creative Financial Staffing Full time

Help Desk Specialist
Onsite

Summary: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation.

Key Responsibilities:

  • Provide Tier 1 and 2 support for hardware, software, and applications
  • Troubleshoot and resolve network, connectivity, and cybersecurity issues
  • Monitor systems, perform backups, and apply patches/upgrades
  • Administer Microsoft environment (Active Directory, Office 365, etc.)
  • Participate in IT projects and provide recommendations
  • Maintain documentation and assist with training as needed

Requirements:

  • 2-year degree in Computer Science/IT or 4 years of relevant experience
  • Strong technical skills in network/system support, troubleshooting, Microsoft technologies
  • Understanding of virtualization, internet protocols, and security concepts
  • Excellent communication, analytical, and problem-solving abilities
  • Ability to work in a team, multi-task, and prioritize in a fast-paced environment
  • Willingness to work off-hours, be on-call, and travel occasionally