IT Help Desk Analyst
4 weeks ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a IT Help Desk Analyst to join our team in Alexandria, Virginia (US-VA), United States (US).
- Provide Tier 2 Help Desk Analyst - Sr
- Description - The candidate will be responsible for deskside support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business application. The candidate will be responsible for assisting customers when they call into or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for more detailed level of support. The Sr Tier II engineer will consult with appropriate manufacturers where required in coordination with the business.
- Qualifications - Bachelors and 3+ years' experience
- Required Skills
- Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning) 1+ years
- Incident/Request (Analysis, Documentation) 1+ years
- Effective written and oral communication skills
- Desired Skills
- ITIL Service Management
- Policy Analysis
- Workstation Patching/Testing
- Desktop Engineering
- Ticketing Systems
- Release Management
- Knowledge Management
- Desired Skills
#INDPUBLIC
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
-
Help Desk Analyst
1 week ago
Mc Lean, VA, United States IDR, Inc. Full timeIDR is seeking a Help Desk Analyst to join one of our top clients for a Hybrid Position! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!Position Overview & Responsibilities for the Help Desk Analyst:In this role, you will provide exceptional customer service at the...
-
Help Desk Analyst
6 months ago
United, United States iCST Full timeSummary: The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows operating system. The Help Desk Analyst provides hands-on...
-
IT Help Desk Analyst
4 weeks ago
Alexandria, United States NTT DATA Full timeReq ID: 296579 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a IT Help Desk Analyst to join our team in Alexandria, Virginia (US-VA), United States (US).Provide Tier 2 Help Desk...
-
Help Desk Analyst
3 weeks ago
Broomall, PA, United States PeopleShare Inc Full timeOur client in Broomall is seeking a Help Desk Analyst to join their growing team! Start your career with a company that has been in business for over 45 years! Help Desk Analyst Job Details: Schedule: Monday-Friday 8a-430p Pay Rate: $60k-$64k Healthcare Benefits after 30 days Help Desk Analyst Job Description: Provide day-to-day maintenance and...
-
Help Desk Analyst III
2 months ago
Alexandria, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst III in Alexandria, Virginia. The role demands an individual with skills in Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deployments. The Help Desk Analyst III will be expected to manage, maintain, and support the...
-
Help Desk Analyst
2 weeks ago
Aurora, CO, United States RemyCorporation Full timeOur client in Aurora is seeking a Help Desk Analyst for a 6 month contract. This will be for the day shift.In this role you will:Deliver exceptional phone support to in a 24/7 setting for all company-supported applications. Responsibilities include documenting, tracking, and monitoring support requests and incidents, as well as assisting with various...
-
Help Desk Analyst
1 week ago
Alexandria, United States KeenLogic Full timeKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.Description:The successful candidate will be responsible for deskside support of an environment composed Intel...
-
Help Desk Analyst
1 week ago
alexandria, United States KeenLogic Full timeKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.Description:The successful candidate will be responsible for deskside support of an environment composed Intel...
-
Help Desk Analyst
1 week ago
alexandria, United States KeenLogic Full timeKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.Description:The successful candidate will be responsible for deskside support of an environment composed Intel...
-
Help Desk Specialist
4 weeks ago
Alexandria, Virginia, United States The Rehancement Group Full timeJob DescriptionThe Rehancement Group, Inc. is seeking an experienced Help Desk / System Analyst to provide Program Support to the Military to Civilian Transition Office (MCTO).Job SummaryWe are looking for a skilled professional to provide Tier I help desk/system support to the DoD TAP website, monitor and track all user inquiries, and develop professional...
-
Help Desk Analyst
1 week ago
Fort Mill, SC, United States Broad River Retail Full timeBased in Fort Mill, SC and part of the Charlotte Metro region, Broad River Retail is one of the largest independently-owned and operated Ashley HomeStore licensees in the country.Our purpose: “Furnishing Life’s Best Memories”. We furnish customers’ homes, but we also furnish the careers and professional development of our employees, and ultimately...
-
Help Desk Analyst
2 weeks ago
New York, NY, United States The Phoenix Group Full timeOur client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...
-
Help Desk Technician
2 weeks ago
Charlottesville, VA, United States Robert Half Full timeTired of not receiving the advancement opportunities you deserve in your career? Looking for more upward mobility and an opportunity to increase your skillset? Take advantage of this rare opportunity to join an industry leader, demonstrate your abilities, and receive the rewards you deserve! If you are experienced in Information Technology, have a customer...
-
Help Desk Analyst
2 weeks ago
Washington, DC, United States KeenLogic Full timeKeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the U.S House of Representatives. The ideal candidate will have experience troubleshooting a variety of software and hardware issues including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as...
-
Help Desk Analyst
3 weeks ago
Tripler AMC, HI, United States TEKsystems Full timeDescription:Must have 5+ years’ experience in helpdesk support.•Associate or bachelor’s degree or equivalent.•Provide help desk support and shall receive, analyze, troubleshoot, and resolve all incidents across multiple Enterprise Services and application teams.•Under general supervision, provides second-tier support to end (1)users for PC, server,...
-
Service Desk Manager
2 weeks ago
Arlington, VA, United States ALTA IT Services, LLC Full timeEnterprise Service Desk Manager Arlington VA Must be US Citizen per client Responsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be responsible for...
-
Service Desk Manager
1 week ago
Arlington, VA, United States ALTA IT Services, LLC Full timeEnterprise Service Desk ManagerArlington VAMust be US Citizen per clientResponsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be responsible for...
-
Bi-lingual Help Desk Analyst
2 weeks ago
Englewood, CO, United States RemyCorporation Full timeOur client is seeking a Help Desk Analyst for a full-time position onsite in Englewood, Colorado.In this role you will:Oversee technology including laptops, mobile devices, IP telephones, printers, business software, and Microsoft Office.Participate in the evaluation, testing, and recommendation of new hardware and software for organizational use.Create and...
-
Help Desk Specialist
4 weeks ago
Alexandria, Virginia, United States The Rehancement Group Full timeJob OverviewThe Rehancement Group, Inc. is seeking a skilled Help Desk Specialist to provide program support to the Military to Civilian Transition Office (MCTO). As a key member of our team, you will be responsible for providing Tier I help desk/system support to the DoD TAP website, monitoring and tracking user inquiries, and developing professional...
-
Help Desk Support
4 weeks ago
Rocklin, CA, United States TEKsystems Full timeDescription:This job contributes to success by acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and...