Voice Support Help Desk/Queue Manager

Come Join Our Team! DKW Communications, Inc. (DKW) is a government contractor providing professional and technical services to various government agencies i.e. defense, law enforcement and security. DKW was recently named a Top Workplace in Washington Post Top Workplaces Culture Excellence Awards, and we are seeking talented individuals to join our winning...

The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developing reports...

DescriptionON-SITE Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware. You will be fielding calls from various types of employees within the healthcare system. The support could be via Email, Phone and other forms of communication. The applications you support will mostly be...

We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are...

Our client is seeking an eager Help Desk Support Specialist to join their team as a full-time employee. This resource will be responsible for providing technical support to internal team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups. Requirements: Bachelor’s degree in...

Position Overview:Our Client is seeking a dedicated and detail-oriented Help Desk Support Technician to join our IT team. The successful candidate will play a crucial role in supporting the Windows Server 11 upgrade project and providing day-to-day technical assistance to end users. This position requires excellent problem-solving skills, a strong technical...

Summary Our client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities New User Onboarding & Offboarding Troubleshooting...

Job Summary:The Helpdesk Administrator will be responsible for the administration and management of systems used in support of all IT operations. Responsibilities include ensuring effective and efficient delivery of service, to include fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.The...

Our client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...

PROLIM (www.prolim.com) is currently seeking help Desk Technical Support for one of our top client for Newport News, VA If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. Role: Help Desk Technical Support 1st, 2nd and 3rd shift Location: Newport News,...

Role: Help Desk SupportLocation: Scottsdale - Arizona – USARequirements and SkillsExperience 2+ years in a help desk or customer support roleComputer Literacy Understanding of computer systems mobile devices and software applicationsITIL Knowledge of ITIL fundamentals ITIL Foundations PreferredCommunication Excellent communication skills in EnglishCustomer...

IT Help Desk at Schweitzer Mountain Resort summary: The IT Help Desk position at Schweitzer Mountain Resort involves providing technical support and troubleshooting for various IT systems, including workstations, point of sale systems, and wireless networks. The role requires collaboration with the IT Manager and other staff to address user requests and...

Please note, this position is located at Schweitzer Mountain Resort in Sandpoint, ID Year RoundThanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of...

Job DescriptionJob DescriptionWe are in search of a proficient Help Desk Analyst for our team based in Chicago, Illinois. This role is situated within the detail-oriented services industry and provides an opportunity for long-term contract employment. The successful candidate will be tasked with resolving help desk-related issues, providing training, and...

KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the U.S House of Representatives. The ideal candidate will have experience troubleshooting a variety of software and hardware issues including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as...

Company DescriptionBalboa Technologies offers managed IT services to companies in Southern California. Balboa provides end-to-end white glove customer service to their clients. Role DescriptionThis is a full-time on-site role for a Help Desk Technician at Balboa Technologies in Irvine, CA. The Help Desk Technician will be responsible for providing technical...

Please note, this position is located at Schweitzer Mountain Resort in Sandpoint, ID Year RoundThanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of...

Enterprise Service Desk Manager Arlington VA Must be US Citizen per client Responsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be responsible for...

Enterprise Service Desk ManagerArlington VAMust be US Citizen per clientResponsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be responsible for...

The IT Helpdesk Technician, under general supervision, will provide essential support to the organization’s IT infrastructure, prioritizing exceptional customer service. The successful candidate will interact with employees across all departments, utilizing strong technical knowledge and problem-solving skills.Primary Responsibilities:Helpdesk and Device...