Hotel Night Cashier/Relief Night Auditor| Holiday Inn Express Waikiki| Honolulu, HI
2 days ago
Job Category: Front Desk
Requisition Number: HOTEL015290
Posted: November 27, 2024
Employment Type: Full-Time
Work Location: On-site
Job SummaryOur ideal candidate will have excellent customer service skills, be knowledgeable of the area, possess excellent computer skills, and must enjoy conversing with a diverse public. Requirements for this position include previous customer service experience, excellent written and verbal communication skills, cash handling experience, knowledge of computerized systems, and the ability to work flexible hours. Strong leadership abilities are also required. If you are a high-energy individual who enjoys interacting with people, this could be the perfect opportunity for you
What You’ll Do:You will be at the center of the hotel's universe—the front office. We need someone to be the face at our front desk. Are you happy, outgoing, and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll ensure all guests receive excellent service from check-in to check-out.
A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.
Here are a few of the tasks that will keep you busy on a daily basis:
- Communicate clearly and demonstrate a high level of professionalism in a fast-paced environment.
- Provide exceptional customer service and adapt to challenges as they arise.
- Have excellent knowledge of local happenings in restaurants, entertainment, and sporting events, and share this information with our guests.
- Handle cash responsibly and reliably, using computers, databases, and property management systems efficiently.
We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. Most importantly, you must be a people-person, interacting with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.
When You’re Here:Sometimes you’ll be behind the desk—but also be prepared to move around. More than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs, and more. You must also be able to accommodate varying schedules, including nights, weekends, and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
Equal Opportunity Employer: Protected Veterans/Individuals with Disabilities
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