Technical Support Specialist

4 days ago


Norwalk CT United States Gotham Technology Group Full time

Title: L1 Helpdesk Support Engineer

Location: Onsite in Norwalk, CT

Duration: 6+ months contract


Required:

  • Over two years of experience in troubleshooting
  • Proficient in Windows 10, macOS, Active Directory, and Microsoft Office 365 Suite
  • Citrix XenApp and XenDesktop experience
  • Experience with Dell Wyse thin clients


Responsibilities:

  • Provide level 1 desktop support to end users
  • Install and configure computer systems and applications, including onboarding new hires
  • Analyze, troubleshoot and diagnose hardware/software problems
  • Pro-actively prioritize and manage several milestones and projects efficiently
  • Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved
  • Vendor and order management
  • Create online documentation pertaining to computer and application troubleshooting and usage
  • Maintain a working audit log detailing all system updates, as well as the date of completion
  • Professional written and interpersonal skills are essential when communicating with employees and vendors



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