Technical Support Associate

5 days ago


Lewisville TX United States Prudent Technologies and Consulting, Inc. Full time

Job Description:

  • This position is a “Technical Support Associate” supporting our 3rd weekend shift in Lewisville, TX. After training during our normal hours, this person would move to the weekend shift. Shift looks like this (1hr Lunch): Friday 9:30 am - 6:30 pm Sat & Sun 6:00 am - 7:00 pm Monday 8:00 am - 5:00 pm
  • The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performs a broad range of IT support service: PC, MAC, software, hardware, and basic network support. Collaborates with team members and customers and contributes to the efforts to develop, implement, and continuously improve systems.


Primary Requirements/Skills

  • 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment.
  • Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP
  • Excellent verbal and written communication skills and attention to detail.
  • Must possess good time management, organization, and multi-tasking skills.
  • Solid analytical and problem-solving skills.


Primary Technical Requirements/Skills

  • Knowledge of computer operations and their interfaces
  • Working knowledge of communications protocols and networking technology and hardware
  • Working knowledge of IT infrastructure architecture.
  • Windows 10 desktop implementation and support
  • Microsoft Office and Office 365 services.



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