Call Center Representative

7 days ago

Bluefield VA United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.


You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.


Job Duties and Responsibilities

As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry.

Tasks and Responsibilities

Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include:

  • Establish long-term customer relationships by providing exceptional service and one-call resolution
  • Maintain strong knowledge of our wireless products, accessories and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
  • Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Skills, Experience and Requirements

All candidates must have

  • High School diploma, GED, or equivalent experience
  • An awesome attitude with a customer-first mindset
  • A desire to work in a collaborative team environment

Ideal candidates will have

  • Related customer service experience and/or training is a plus
  • Experience in the wireless industry is a plus
  • Familiarity with wireless devices and their functions
  • Familiarity with the process of changing wireless providers
  • Strong sense of pride when assisting customers with pricing, wireless devices, services and products
  • Adaptability to different work environments
  • High engagement throughout the entirety of their shift
  • Willingness to work flexible schedules - pay differential applies to weekends and evenings
    • $2/hr additional per hour worked after 6 pm
    • $2/hr additional per hour worked on weekends
  • Ability to smoothly operate Windows OS desktop computers
  • Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
  • Excellent written and verbal communication skills with the ability to provide a high level of customer service
  • Willingness to proactively communicate problems back to the business
  • A desire to continually improve and an openness to being coached and developed

Whats in it for you?

  • Starting pay at $17.50/hr
    • An automatic promotion to level 2 that includes a 10% pay increase after 60 days
  • Opportunity is our greatest benefit
    • Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
    • We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.
  • Company-provided equipment
  • Extensive Benefits Package
    • Medical, Dental, Vision Insurance
    • Paid vacation and sick time
    • 401(k) Investments
    • Company-matched funds
    • Tuition reimbursement
    • Heavily discounted DISH, Sling, & Boost Mobile
      • 330 free channels including premiums
      • $5 monthly Sling Blue and Orange service
      • $10 credit per line (up to 5) for Boost Mobile

Salary Ranges

Compensation: $17.50/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

RequiredPreferredJob Industries
  • Other

  • Call Center Representative

    3 days ago

    Bluefield, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Call Center Representative

    7 days ago

    Bluefield, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.Today, our brands include EchoStar,...

  • Call Center Representative

    2 months ago

    Bluefield, VA, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---.Today, our brands include...

  • Call Center Representative

    2 days ago

    Bethesda, MD, United States Addison Group Full time

    Our client in Bethesda, MD is seeking a bilingual Customer Service Representative! SALARY : $50K MUST HAVES: Bilingual in Spanish – required Reliable and punctual Must be comfortable being on the phone all day Excellent verbal, written and analytical skills Strong keyboarding skills and professional phone etiquette Ability to handle the stress of...

  • Call Center Representative

    1 month ago

    Anaheim, CA, United States Insight Global Full time

    Insight Global is currently seeking Bilingual Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently...

  • Call Center Representative

    7 days ago

    Bluefield, WV, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.Today, our brands include EchoStar,...

  • Call Center Representative

    1 month ago

    Columbus, OH, United States Compunnel Inc. Full time

    We are seeking a dedicated and professional Call Center Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency.Call Center Customer Service...

  • Call Center Representative

    4 weeks ago

    Santa Clarita, CA, United States LHH Full time

    Call Center RepresentativeOn- Site: Valencia, CAWe are a customer-focused organization committed to delivering exceptional service and support in healthcare. We are seeking energetic and customer-oriented Call Center Representatives to join our team. If you thrive in a fast-paced environment and enjoy helping people, this role is perfect for you.Job...

  • Benefits Call Center Representative

    2 weeks ago

    Chesapeake, VA United States Conduent HR Services, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Call Center Representative

    4 weeks ago

    Lewisburg, TN, United States Russell Tobin Full time

    Russell Tobin is currently seeking a Call Center Representative to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the manufacturing industry. Potential to extend or convert for the right candidate. Apply today for consideration!Job title: Call Center Representative Location: Lewisburg, TN...

  • Call Center Representative

    1 month ago

    Anaheim, CA, United States Insight Global Full time

    Required Skills & Experience:- 1-2 years of experience working in a call center with inbound calls (50+ calls a day)- High School diploma or GED- Good communication and personality- Ability to type at least 36 WPM- Adaptable and eager to learn, willing to work in a fast paced call-center- Excellent communication and reliableJob Description:Insight Global is...

  • Call Center Representative

    2 weeks ago

    , OH, United States MDS Communications Full time

    MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home. Our agents spend their day talking with donors and prospective donors, updating them on our clients' important work and asking them to support the effort financially. MDS is one of the nation's largest and most respected telephone fundraising...

  • Call Center Representative

    2 days ago

    Washington, DC, United States Addison Group Full time

    Our client, a global nonprofit, is seeking a call center representative to support their customer service team. Job Details: Title: Call Center Representative Type: Contract Length: 3-6 Months Location: Washington DC Rate/Salary: $20-$23 per hour Background Check: Required Candidate profile and qualifications Previous experience in a high volume...

  • Call Center Representative

    7 days ago

    Bluefield, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Call Center Representatives

    4 weeks ago

    Houston, TX, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North HoustonPOSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representatives

    1 month ago

    Houston, TX, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representative

    3 weeks ago

    Melville, NY, United States TEKsystems Full time

    Overview:As a Call Center Representative for a leading Health Network you will have the opportunity to work directly in a corporate office working to schedule appointments for patients, providers, and keep all medical records up to date. This PERMANENT opportunity opens the door to room for growth and advancement both personally and professionally...

  • Call Center Representative

    4 weeks ago

    Melville, NY, United States TEKsystems Full time

    Overview:As a Call Center Representative for a leading Health Network you will have the opportunity to work directly in a corporate office working to schedule appointments for patients, providers, and keep all medical records up to date. This PERMANENT opportunity opens the door to room for growth and advancement both personally and professionally...

  • Call Center Representative

    4 weeks ago

    East Syracuse, NY, United States Russell Tobin Full time

    Job Title: Call Center RepresentativeShift: Standard WorkdayLocation: East Syracuse, NY 13057Contract: 3 months (possible extension)Pay Range: $18-19/hourDescription: We are seeking a motivated, process-oriented individual to join our Call Center team. This role involves providing pre-delivery and after-sale support to customers, including product ordering,...

  • Call Center Representative

    2 days ago

    Lake Charles, LA, United States Luxury Bath Technologies Full time

    Luxury Bath ********************** ************** Outbound Call Center Representative - $15.00/ hour plus uncapped commissions $13 to $15 an hour Full-time and Part-time No Degree Mentioned Health insurance Dental insurance Qualifications -A minimum of 1 year's call center experience or 2+ years of general work experience is mandatory. -Candidates with...