Director of Aftermarket Services

1 week ago

Ball Ground GA United States Foodmate, a Duravant Company Full time

Foodmate brings innovative technology and cost-effective solutions to poultry processing automation. Our team of dedicated professionals is backed by decades of poultry industry knowledge and experience, resulting in the engineering, development and implementation of highly innovative meat processing equipment geared to our clients’ ever-changing needs. Foodmate is proud to be a Duravant company.


The Director of Lifecycle Services will provide strategic, commercial, and operational leadership to Foodmate’s aftermarket parts and service department. The role is responsible for creating the strategic roadmap for the department, over driving the financial and operational performance, customer satisfaction, and professional development for a team of highly technical professionals.


PRIMARY RESPONSIBILITIES

  • Provide leadership to ensure a high level of customer satisfaction across all touch points with Foodmate’s Aftermarket business, including accessing aftermarket parts, technical support and on-site services. Coach, mentor and grow team of highly technical employees.
  • Responsible for the creation of the strategic roadmap for Aftermarket to exceed financial and operational targets.
  • Responsible for and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets.
  • Responsible for the overall strategy for new and emerging service products and offerings.
  • Conducts market analysis to develop service products and offerings (e.g. contracts, extended warranties, customer training) that are responsive to customer needs and market opportunities.
  • Prepares product and offering development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to production.
  • Directs and coordinates promotion of products manufactured, or services performed to develop new markets, increase share of market, and obtain competitive position in industry.
  • Establishes and manages a strong working relationship and influence across Duravant’s Operating Companies, partners, customers and technical experts across target industries and geographies, including with service leaders, account managers, technical sales.


POSITION REQUIREMENTS

  • Bachelor's Degree in a technical or business field; MBA preferred
  • 10+ Years of work experience; 5 years in a comparable management position
  • Experience working with capital equipment
  • Ability to travel up to 30% of the time
  • Strong understanding and experience in operations and logistics
  • Knowledge of manufacturing and engineering processes


Why join our team?

  • Though we are growing exponentially, we still have the feel of a small company, with a family atmosphere. We really like and care for each other here We have a very generous compensation and benefits package, which includes:
  • Competitive pay + bonus options
  • Medical, dental and vision coverages (dental and vision are 100% company paid)
  • FSA (Flexible Spending Account) and HSA (Health Savings Account) options provided and partially funded by the company
  • Short & long term disability insurance
  • College tuition benefit
  • Duravant Learning Academy with multiple development opportunities
  • Basic Life insurance
  • 401k match
  • Paid time off


Inc. magazine ranked Foodmate No. 885 on its 36th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment— its independent small and midsized businesses. In addition, Foodmate was listed No.13 in the manufacturing sector and No. 38 in the state of Georgia

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