Customer Service Representative

2 weeks ago


Ball Ground, Georgia, United States Duravant Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Lifecycle Services Team based out of our Foodmate facility in Ball Ground, Georgia.

Job Summary:

The primary responsibility of this position is to provide efficient and complete customer service to both external and internal customers, contributing to the growth of the aftermarket parts business.

Key Responsibilities:
  • Respond and/or triage inbound customer phone calls in a timely and efficient manner.
  • Manage incoming quote requests and process customer purchase orders in a timely and efficient manner.
  • Proactively answer customer inquiries, reducing re-handling of requests and building rapport with customers.
  • Offer service products to customers, such as audits, training, and preventative maintenance agreements.
  • Enter new data and update records across multiple software systems to ensure consistent and aligned information.
  • Learn basic technical information across product lines to troubleshoot customer questions and engage service technicians when necessary.
  • Process Return Material Authorizations (RMAs) in a timely manner, coordinating with the Receiving department and customer.
  • Manage backorder logs to ensure timely shipment of parts and ensure inventory data is correct by communicating discrepancies to Purchasing, Receiving, and Inventory Control.
Requirements:
  • Associates Degree preferred.
  • Knowledge of machine and machine components a plus.
  • Prior experience in a manufacturing environment preferred.
  • Technical aptitude preferred.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will work in a climate-controlled office environment but will at times be exposed to interacting with team members in a non-climate-controlled warehouse where there are moving mechanical parts.

Benefits:
  • Shared company-paid premium health benefits with buy-up options.
  • Health Savings Account (HSA) options.
  • Company-paid telemedicine program.
  • Company-paid Long-term Disability Plan and Basic Life and AD&D.
  • 401(k) employer matching plan.
  • Company discount program for employees and their families.
  • Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care, and more.

Duravant maintains a drug-free workplace and is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law.



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