Technical Support Specialist

3 days ago


Kansas City MO United States CBD American Shaman, LLC Full time

Technical Support Specialist About the Role: We are seeking a skilled and customer-oriented Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our users, resolving a wide range of hardware and software issues. Your expertise will be crucial in ensuring smooth operations and maximizing user satisfaction. Responsibilities:

* Provide timely and effective technical support to users via various channels, including in-person, phone, chat, and email.
* Diagnose and troubleshoot complex technical issues related to hardware and software.
* Conduct thorough research to identify optimal solutions and best practices.
* Advise users on appropriate procedures and best practices to prevent future issues.
* Follow up with users to ensure complete resolution and satisfaction.
* Maintain accurate records of all support requests and resolutions.
* Identify, troubleshoot, and resolve POS hardware problems, including requesting replacements and overseeing installation at store locations.
* Perform structured cabling tasks as needed.

Qualifications:

* 1-2 years of experience in technical support or a related field.

* Relevant certifications or education may be considered towards experience requirements.

* Strong technical aptitude and problem-solving skills.
* Excellent communication and interpersonal skills.
* Proficiency in troubleshooting and diagnosing technical issues
* Ability to work independently and as part of a team.
* Strong organizational and time management skills.
* A passion for providing exceptional customer service.
* Experience with networking is a plus.
* General familiarity with POS systems is a plus.

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