Assistant Store Manager

3 months ago

Birmingham, United States Community Choice Financial Family of Brands Full time
Overview:

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the team produce results.  In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Responsibilities:

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

 

Assist in customer account management by accepting payments, monitoring, and managing customer appointments.

 

Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

 

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. 

 

Provide support, coaching, and development to Customer Service Representatives in order to improve the team’s potential.

 

Maintain customer information in the Point of Sale system with accuracy and integrity.

 

Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

 

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

 

Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. 

 

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

 

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

 

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

 

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.

 

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications:
  • High School Diploma or equivalent required
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Minimum one year experience in customer service, sales, or retail
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Associate degree or higher
  • Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:

Our Benefits Include**:

 

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment

 

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

 

About Us

 

TitleMax® is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax® has expanded to over 800 locations spanning 13 states.

 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

 

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only.

 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

 

 

  • Assistant Store Manager

    4 weeks ago

    Birmingham, Alabama, United States Vapor Thrift Store Vestavia Full time

    Job Title: Assistant Store ManagerAt Vapor Thrift Store Vestavia, we are seeking a highly motivated and experienced Assistant Store Manager to join our team. As a key member of our leadership team, you will play a vital role in driving revenue and profitability growth, while fostering a culture of excellence and customer satisfaction.Key...

  • Assistant Store Manager

    3 weeks ago

    Birmingham, United States Vapor Thrift Store Full time

    Job OverviewVapor Thrift Store is a part of Vapor Ministries, a non-profit organization that aims to alleviate poverty and multiply disciples in extreme poverty. As an Assistant Store Manager, you will be responsible for overseeing store operations, managing staff, ensuring customer satisfaction, and implementing retail loss prevention strategies.Key...

  • Assistant Store Manager

    4 weeks ago

    Birmingham, Alabama, United States Abercrombie and Fitch Co. Full time

    About the RoleThe Assistant Manager is a dynamic and multifaceted role that combines business strategy, operations, creativity, and people management. As a key member of our store team, you will be responsible for driving sales results by analyzing the business and providing exceptional customer service. You will oversee daily store operations, including...

  • Assistant Store Manager

    18 hours ago

    Birmingham, Alabama, United States Chico's FAS Full time

    Job DescriptionPosition Summary: We are seeking a highly skilled Assistant Store Manager to support the Store Manager in promoting a customer and product-focused sales culture. The ideal candidate will have excellent communication and leadership skills, with a strong ability to motivate sales teams to meet assigned sales and productivity goals.Key...

  • Assistant Store Manager

    4 weeks ago

    Birmingham, Alabama, United States Chico's FAS Full time

    Job Title: Assistant Store ManagerJob Summary:The Assistant Store Manager is a key member of the store team, responsible for supporting the Store Manager in promoting a customer-focused sales culture. This role involves managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum...

  • Store Manager

    3 weeks ago

    Birmingham, Alabama, United States H&M Group Full time

    Job Summary:The Store Manager is responsible for driving sales and profit growth in the store by setting a plan to deliver exceptional customer experiences.Key Responsibilities:Ensure store operations, H&M standards, and best practices are followed, including proper scheduling to maximize conversion and enable commercial activities.Regularly analyze and...

  • Store Manager

    4 weeks ago

    Birmingham, Alabama, United States Community Choice Financial Family of Brands Full time

    Job Title: Store ManagerAt Community Choice Financial Family of Brands, we're committed to providing exceptional customer service and creating a positive work environment. As a Store Manager, you'll play a vital role in leading our team to achieve this goal.Key Responsibilities:Train, coach, and supervise Customer Service Team Members to ensure adherence to...

  • Store Manager Trainee

    3 weeks ago

    Birmingham, Alabama, United States Circle K Stores, Inc. Full time

    Job SummaryCircle K Stores, Inc. is seeking a highly motivated and experienced Store Manager Trainee to join our team. As a Store Manager Trainee, you will be responsible for assisting the Store Manager in the day-to-day operations of the store, including supervising employees, managing inventory, and maintaining a clean and safe store environment.Key...

  • Store Manager

    4 weeks ago

    Birmingham, Alabama, United States The Normal Brand Full time

    Job OverviewThe Normal Brand is a dynamic apparel company with a strong presence in the US market. We're seeking a highly motivated and experienced Store Leader to join our team in Birmingham. As a key member of our retail operations, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high-energy store...

  • Assistant Store Leader

    6 months ago

    Birmingham, United States Speedway Full time

    If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role! Speedway is hiring immediately and is focused and dedicated to your success! We are committed to ensuring our employees receive proper training so they can confidently...

  • Assistant Store Leader

    4 weeks ago

    Birmingham, United States Altar'd State Full time

    Who Are We?Altar’d State is a rapidly growing women’s fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.Our...

  • Store Manager Trainee

    2 months ago

    Birmingham, United States Sparks Group Full time

    Job DescriptionJob DescriptionJob Summary/Company:Sparks Group has partnered with a nationwide grocer to identify a Store Manager Trainee for the Birmingham, AL market. Candidates in the retail, food service, or grocery industries with a passion for leadership would be great for this opportunity. Expand your career today and apply....

  • Store Manager in Training

    4 weeks ago

    Birmingham, Alabama, United States Circle K Stores, Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Store Manager in Training to join our team at Circle K Stores, Inc. As a Store Manager in Training, you will be responsible for leading a team of sales associates and ensuring that our store meets the highest standards of customer service and sales performance.Key ResponsibilitiesRecruit, hire, and...

  • Assistant Store Manager

    2 months ago

    Birmingham, United States Chico's FAS Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. POSITION OBJECTIVE: The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations,...

  • Store Manager Trainee Position

    4 weeks ago

    Birmingham, Alabama, United States Sparks Group Full time

    Job DescriptionSparks Group is seeking a Store Manager Trainee to join their team in the Birmingham, AL market. As a Store Manager Trainee, you will be responsible for supervising the day-to-day operations and performance to provide the highest level of customer service. You will handle customer concerns, ensure proper store signage, and assist in the hiring...

  • Retail Store Operations Manager

    3 weeks ago

    Birmingham, Alabama, United States CM Ventures Full time

    Job DescriptionThe Retail Store Shift Leader is responsible for ensuring the smooth operation of the store during their shift. This includes supervising staff, managing customer interactions, and maintaining a clean and organized store environment.Key ResponsibilitiesSupervise and direct staff to ensure excellent customer service and efficient store...

  • Store Manager in Training

    3 weeks ago

    Birmingham, Alabama, United States Circle K Stores, Inc. Full time

    Job Description:Circle K Stores, Inc. is seeking a skilled and experienced Store Manager in Training to join our team. As a Store Manager in Training, you will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, and maintaining a positive and professional work environment.Key Responsibilities:Recruit,...

  • Store Manager

    4 weeks ago

    Birmingham, AL, United States H&M Group Full time

    Job Summary: The Store Manager is responsible for driving sales and profit growth in the store by setting a plan to deliver exceptional customer experiences. The Store Manager will ensure the store team is motivated and developed, work with talent and leadership development, and structured performance management for the store team based on results, values,...

  • Store Manager

    3 weeks ago

    Birmingham, AL, United States Community Choice Financial Family of Brands Full time

    Overview: Our Assistant Store Managers develop their leadership skills in real time by assisting the Store Manager with account management (collections), customer outreach, and risk management. You will take part in overseeing, training, and coaching customer service representatives in the store while being a champion for compliance and ensuring Company...

  • Store Engagement Manager

    3 weeks ago

    Birmingham, Alabama, United States Altar'd State Full time

    Altar'd State is a rapidly growing womens fashion brand with 130+ locations in 40 states.We are committed to giving back in meaningful ways to those in need, and our "Stand Out. For Good" motto is more than just a phrase - it's our guiding principle.The Assistant Store Leader of Guest Engagement plays a critical role in driving both associate and guest...