Store Manager

4 weeks ago


Birmingham, Alabama, United States Community Choice Financial Family of Brands Full time
Job Title: Store Manager

At Community Choice Financial Family of Brands, we're committed to providing exceptional customer service and creating a positive work environment. As a Store Manager, you'll play a vital role in leading our team to achieve this goal.

Key Responsibilities:
  • Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and company policies.
  • Assess risk to identify acceptance or rejection of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions, and other relevant business.
  • Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
  • Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.
  • Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
  • Conduct store audits to further ensure compliance of staff.
  • Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.
  • Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.
Requirements:
  • High School Diploma or equivalent required.
  • Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial, or service industry.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply).
What We Offer:
  • A comprehensive new hire training program designed to help set you up for success.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Paid on-the-job training & professional development programs.
  • Multiple coverage levels for Medical, Dental, & Vision.
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more.
  • Traditional 401(k) and Roth 401(k) with Company match.
  • Options for Flexible Spending Accounts or Health Savings Accounts.
  • Basic and AD&D Life Insurance.
  • Optional pet insurance.
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance.
  • Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR).


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