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Assistant Store Manager

1 month ago

Birmingham, Alabama, United States Abercrombie and Fitch Co. Full time
About the Role

The Assistant Manager is a dynamic and multifaceted role that combines business strategy, operations, creativity, and people management. As a key member of our store team, you will be responsible for driving sales results by analyzing the business and providing exceptional customer service. You will oversee daily store operations, including opening and closing routines, and drive efficiency in all store processes. Your creative expertise will shine through in floorset updates, styling recommendations, and product knowledge. As a talent leader, you will drive everything from recruiting and training to engagement and development. You will be expected to embody our company values and create an inclusive and welcoming environment for your team and customers.

Key Responsibilities
  • Customer Experience: Provide exceptional customer service and ensure a positive shopping experience for all customers.
  • Drives Sales: Analyze sales data and develop strategies to drive sales growth and meet sales targets.
  • OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels to provide a cohesive customer experience.
  • Store Presentation and Sales Floor Supervision: Oversee the visual merchandising and sales floor presentation to ensure a compelling and engaging shopping experience.
  • Store & Stockroom Operations: Manage daily store operations, including opening and closing routines, and drive efficiency in all store processes.
  • Staffing, Scheduling, and Payroll Management: Recruit, train, and develop a high-performing team, and manage staffing, scheduling, and payroll processes.
  • Training and Development: Develop and implement training programs to enhance team skills and knowledge.
  • Communication: Communicate effectively with team members, customers, and stakeholders to ensure seamless operations.
  • Asset Protection: Implement and maintain asset protection strategies to prevent loss and ensure a safe working environment.
Requirements
  • Bachelor's degree or one year of supervisory experience in a customer-facing role
  • Strong problem-solving skills
  • Inclusion & Diversity Awareness
  • Ability to work in a fast-paced and challenging environment
  • Team building skills
  • Self-starter
  • Strong interpersonal and communication skills
  • Drive to achieve results
  • Adaptability / Flexibility
  • Multi-Tasking
  • Fashion Interest & Knowledge
What We Offer
  • Quarterly Incentive Bonus Program
  • Paid Time Off
  • Paid Volunteer Day per Year
  • Merchandise Discount
  • Medical, Dental and Vision Insurance Available
  • Life and Disability Insurance
  • Associate Assistance Program
  • Paid Parental and Adoption Leave
  • 401(K) Savings Plan with Company Match
  • Training and Development
  • Opportunities for Career Advancement