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Vice President, Regional Document and Corporate Services Manager

2 months ago

Pittsburgh, United States BNY Full time

Vice President, Regional Operations Manager NORAM, Global Corporate Services Division & NORAM Deputy


At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Regional Operations Manager to join our team. This role is located in Pittsburgh, PA and is a Hybrid position.

 

In this role, you’ll make an impact in the following ways: 

  • Provide onsite support for all Global Corporate Services Division (GCSD) entities - Mail and Document Services, Food & Beverage, Hospitality & Reception, Global Travel and Corporate Card services. 
  • Supports the AMERICAS Regional Lead to deliver high quality, cost-efficient and internal client-focused services with the consistent objective to embed continuous improvements.
  • Supports the AMERICAS Regional Lead in completing daily activities and managerial / administrative tasks. Tasks are frequently advanced and complex in nature.
  • Support AMERICAS Regional Lead in managing and measuring vendor performance and output across NORAM.  Drive vendor performance, compliance with contracts, and management of Key Performance Indicator metrics, Service Level Agreements, and service model enhancement. 
  • Support RFQ, RFI and RFP efforts across NORAM to drive profitability and improve internal client experience.
  • Work closely with the others GCSD Regional Services Leads and Global Team to collectively standardize processes, services and deliverables.
  • Support the management control processes and monitor adherence to vendor contract standards. Identify and address known risks and emerging issues and escalate as appropriate. 
  • Support the capture and coordination of issues and concerns that impact our key stakeholders. Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved. Serve as escalation point for internal clients.

To be successful in this role, we’re seeking the following:

  • Full ownership of the operational element of Mail and Document Services Operations in NORAM ensuring a culture of continuous improvement is instilled within the team and vendor network 
  • Manages resources for NORAM Mailing and Document Services daily operations, activities and projects, working closely with the Global Mailing and Document Management Leadership and Americas Regional Lead.
  • Monitor volume and costs for mail, digital services, printing, courier and shredding services. POC for vendors and internal clients.
  • Work proactively with GCSD team governance and controls of matters related Mail and Document Services
  • Responsible for Mail and Distribution Services including on-site mailrooms and support for satellite office locations.


At BNY, our culture speaks for itself. Here’s a few of our awards: 

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.