Vice President, Mail Services Operations
2 days ago
We are seeking a highly skilled and experienced Vice President to lead our Mail and Document Services team in the Americas region. As a key member of our Global Corporate Services Division, you will be responsible for providing strategic leadership and direction to ensure the delivery of high-quality, cost-efficient, and client-focused services.
Key Responsibilities- Provide onsite support for all Global Corporate Services Division entities, including Mail and Document Services, Food & Beverage, Hospitality & Reception, Global Travel, and Corporate Card services.
- Support the AMERICAS Regional Lead in delivering high-quality, cost-efficient, and internal client-focused services, with a consistent objective to embed continuous improvements.
- Support the AMERICAS Regional Lead in completing daily activities and managerial/administrative tasks, which are frequently advanced and complex in nature.
- Support the AMERICAS Regional Lead in managing and measuring vendor performance and output across NORAM, driving vendor performance, compliance with contracts, and management of Key Performance Indicator metrics, Service Level Agreements, and service model enhancement.
- Support RFQ, RFI, and RFP efforts across NORAM to drive profitability and improve internal client experience.
- Work closely with other GCSD Regional Services Leads and Global Team to collectively standardize processes, services, and deliverables.
- Support the management control processes and monitor adherence to vendor contract standards, identifying and addressing known risks and emerging issues, and escalating as appropriate.
- Support the capture and coordination of issues and concerns that impact our key stakeholders, liaising with vendors, service providers, and internal clients to ensure all issues and events that adversely impact our operations are mitigated and resolved.
- Full ownership of the operational element of Mail and Document Services Operations in NORAM, ensuring a culture of continuous improvement is instilled within the team and vendor network.
- Manage resources for NORAM Mailing and Document Services daily operations, activities, and projects, working closely with the Global Mailing and Document Management Leadership and Americas Regional Lead.
- Monitor volume and costs for mail, digital services, printing, courier, and shredding services, serving as the point of contact for vendors and internal clients.
- Work proactively with GCSD team governance and controls of matters related to Mail and Document Services.
- Responsible for Mail and Distribution Services, including on-site mailrooms and support for satellite office locations.
BNY is a leading global financial services company that empowers its employees to grow and succeed. We are committed to creating a culture of excellence, innovation, and inclusivity, and we are proud to be recognized as one of the most innovative and admired companies in the world.
We offer highly competitive compensation, benefits, and wellbeing programs, as well as access to flexible global resources and tools to support your life's journey. Our culture speaks for itself, and we are proud to be recognized for our commitment to diversity, equity, and inclusion.
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