Tier 3 Help Desk Secret Clearance
4 weeks ago
Sr. Help Desk Technician (Tier 3) Responsibilities:
· Performs in-depth analysis, diagnosis and resolution of desktop and workstations.
· Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications.
· Experience in troubleshooting mobile devices.
· Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas.
Sr. Help Desk Technician (Tier 3) Qualifications:
· Must have a Security+ Certification.
· 7 years of experience in Information Technology, with 4 years specialized experience in PC and wireless technologies including expert knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment.
· Need some leadership experience to assist with the helpdesk on tasks, projects and client’s initiatives.
· Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
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Arlington, United States Mindbank Consulting Group Full timePosition – Senior Help Desk Technician - Tier 3Location – Arlington, VAPay Rate – $78,000 - $85,000 **Must have at least a Secret Clearance Mindbank Consulting Group has an immediate need for a Sr. Help Desk Technician (Tier 3). Sr. Help Desk Technician (Tier 3) Responsibilities: • Performs in-depth analysis, diagnosis and resolution of desktop and...
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