Tier 3 Help Desk Secret Clearance

4 weeks ago


Arlington, United States Mindbank Consulting Group, LLC Full time

Sr. Help Desk Technician (Tier 3) Responsibilities:

· Performs in-depth analysis, diagnosis and resolution of desktop and workstations.

· Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications.

· Experience in troubleshooting mobile devices.

· Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas.

Sr. Help Desk Technician (Tier 3) Qualifications:

· Must have a Security+ Certification.

· 7 years of experience in Information Technology, with 4 years specialized experience in PC and wireless technologies including expert knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment.

· Need some leadership experience to assist with the helpdesk on tasks, projects and client’s initiatives.

· Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.



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