F-35 Help Desk Specialist | Secret clearance

4 weeks ago

Arlington, United States General Dynamics Information Technology Full time
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA.

The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.

HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:
  • Provide technical assistance to computer users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
  • Supervises operation of help desk and serves as focal point for customer concerns.
  • Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.


WHAT YOU'LL NEED TO SUCCEED:
  • Security Clearance Level: Secret clearance
  • Required Experience:
  • 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
  • Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
  • Experience with Remedy/Help Desk Management Systems.
  • Progressive experience in the management of a technical support team.
  • Experience developing and providing Service Level Agreements and Help Desk deliverables.
  • Required Certifications: Security+ CE and AZ-900 - Microsoft Azure Fundamentals certifications.
  • Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience with an AA/AS Degree.
  • Location: Onsite in Arlington, VA
  • US Citizenship required


GDIT IS YOUR PLACE:
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays


Work Requirements

.cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px}
Years of Experience
5 + years of related experience

* may vary based on technical training, certification(s), or degree

.cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px}
Certification
CompTIA - Security+ CE - CompTIA

Travel Required
Less than 10%

.cls-3{fill:none;stroke:#5d666f;stroke-miterlimit:10}
Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely hourly rate for this position is between $30.60 - $41.40. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

  • F-35 Help Desk Specialist Secret Clearance

    4 weeks ago

    Arlington, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Interim Secret Clearance Level Must Be Able to Obtain: Secret Suitability: Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: **Skills**:Certifications: CompTIA - Security+ CE - CompTIA **Experience**: US Citizenship Required: Yes **Job...

  • F-35 Help Desk Specialist Secret Clearance

    1 week ago

    Arlington, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Interim Secret Clearance Level Must Be Able to Obtain: Secret Suitability: Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: **Skills**:Help Desk Support, Remedy Help Desk, Technical Support Certifications: CompTIA - Security+ CE - CompTIA **Experience**: 5...

  • F-35 Help Desk Specialist | Secret clearance

    5 days ago

    Arlington, United States General Dynamics Information Technology Full time

    Req ID: RQ166857 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Help Desk Skills: Computer Support,Help Desk Support,Remedy Help Desk Certifications: CompTIA - Security+ CE - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform...

  • F-35 Help Desk Specialist | Secret clearance

    4 weeks ago

    Arlington, United States General Dynamics Information Technology Full time

    Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure...

  • F-35 Help Desk Specialist | Secret clearance

    3 weeks ago

    Arlington, United States General Dynamics Information Technology Full time

    Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure...

  • F-35 Help Desk Specialist | Secret clearance

    2 weeks ago

    Arlington, United States General Dynamics Information Technology Full time

    Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure...

  • F-35 Help Desk Specialist | Secret clearance

    3 days ago

    Arlington, United States General Dynamics Information Technology Full time

    Req ID: RQ178830Type of Requisition: RegularClearance Level Must Be Able to Obtain: SecretPublic Trust/Other Required: NoneJob Family: Help DeskSkills:Computer Support,Help Desk Support,Remedy Help DeskCertifications:CompTIA - Security+ CE - CompTIAExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into...

  • F-35 Help Desk Specialist

    4 weeks ago

    Arlington, United States Rollout Systems Full time

    F-35 HELP DESK SPECIALIST On-Site Position in Crystal City, VA (For public transit: Crystal City is the closest Metro station on the blue and yellow line.) IMMEDIATE OPPORTUNITY - ACTIVE DOD SECRET (OR INTERIM SECRET) SECURITY CLEARANCE REQUIRED Rollout Systems, founded in 2001, is a full-service services and information technology company specializing in...

  • F-35 Power BI

    3 weeks ago

    Arlington, United States Rollout Systems Full time

    F-35 POWER BI / POWER PLATFORM ADMINISTRATOR On-Site Position in Crystal City, VA (For public transit: Crystal City is the closest Metro station on the blue and yellow line.) IMMEDIATE OPPORTUNITY - ACTIVE DOD SECRET (OR INTERIM SECRET) SECURITY CLEARANCE REQUIRED Rollout Systems, founded in 2001, is a full-service services and information technology...

  • F-35 Power BI

    3 weeks ago

    Arlington, United States Rollout Systems Full time

    F-35 POWER BI / POWER PLATFORM ADMINISTRATOR On-Site Position in Crystal City, VA (For public transit: Crystal City is the closest Metro station on the blue and yellow line.) IMMEDIATE OPPORTUNITY - ACTIVE DOD SECRET (OR INTERIM SECRET) SECURITY CLEARANCE REQUIRED Rollout Systems, founded in 2001, is a full-service services and information technology...

  • F-35 Power BI

    3 weeks ago

    Arlington, United States Rollout Systems Full time

    F-35 POWER BI / POWER PLATFORM ADMINISTRATOR On-Site Position in Crystal City, VA (For public transit: Crystal City is the closest Metro station on the blue and yellow line.) IMMEDIATE OPPORTUNITY - ACTIVE DOD SECRET (OR INTERIM SECRET) SECURITY CLEARANCE REQUIRED Rollout Systems, founded in 2001, is a full-service services and information technology...

  • Senior F-35 Analyst

    4 days ago

    Arlington, Virginia, United States Serco Full time

    Position DescriptionIf you enjoy working on challenging projects supporting the US Navy, here's an amazing opportunity for you! As a Senior F-35 Analyst at our company, you will play a vital role in supporting the Chief of Naval Operations (OPNAV) Air Warfare Division (N98) with all aspects of Naval Aviation F-35 resource management.Our team directly assists...

  • F-35 Acquisition Program Management Specialist

    3 weeks ago

    Arlington, United States Booz Allen Hamilton Full time

    F-35 Acquisition Program Management SpecialistThe Opportunity: As an acquisition management professional, you know that both sides of the acquisition and contracts lifecycle are pivotal to your clients’ missions. We’re looking for someone like you to be a liaison to the government. Bring your passion to support pre- and post-award federal contracts and...

  • Help Desk Support Specialist with Security Clearance

    3 weeks ago

    Arlington, United States DNI (Delaware Nation Industries) Full time

    Overview DNI is providing Manpower and IT Support for the Navy Joint Strike Fighter Program in Crystal City, VA. We are currently interviewing for a Helpdesk Specialist / Desk side support to support this initiative in an enterprise-level work environment. Candidates must have a Secret Clearance to qualify. Responsibilities Provide Desk Side support at the...

  • Microsoft Help Desk Support Analyst

    2 weeks ago

    Arlington, United States CLVG Consulting, Inc Full time

    **Help Desk Support Service Specialist** Resource to provide Helpdesk Engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platform. - Identify areas of improvement for Help Desk operations for all tenants/team members - Serve as a Tier 1 and 2 Agent - Escalate Help Desk concerns to Senior MS...

  • F-35 Project Manager

    2 weeks ago

    Arlington, United States Logistics Management Institute Full time

    Overview LMI is seeking a skilled Project Manager to support the Office of the Secretary of Defense's transfer of sustainment activities for the F-35 Joint Strike Fighter Program from the F-35 Joint Program Office (JPO) to the Department of the Air Force (DAF) and the Department of the Navy (DoN). The Project Manager will ensure a balance of logistics and...

  • Help Desk Support Specialist with Security Clearance

    5 days ago

    Arlington, Virginia, United States DNI Delaware Nation Industries Full time

    Overview DNI is providing Manpower and IT Support for the Navy Joint Strike Fighter Program in Crystal City, VA. We are currently interviewing for a Helpdesk Specialist / Desk side support to support this initiative in an enterprise-level work environment. Candidates must have a Secret Clearance to qualify. Responsibilities Provide Desk Side support at the...

  • F-35 Acquisition Program Management Specialist

    6 days ago

    Arlington, United States Booz Allen Hamilton Full time

    F-35 Acquisition Program Management Specialist The Opportunity: As an acquisition management professional, you know that both sides of the acquisition and contracts lifecycle are pivotal to your clients' missions. We're looking for someone like you to be a liaison to the government. Bring your passion to support pre- and post-award federal contracts and...

  • F-35 Acquisition Program Management Specialist

    4 days ago

    Arlington, United States Booz Allen Hamilton Full time

    Job Number: R0197057 F-35 Acquisition Program Management Specialist The Opportunity: As an acquisition management professional, you know that both sides of the acquisition and contracts lifecycle are pivotal to your clients' missions. We're looking for someone like you to be a liaison to the government. Bring your passion to support pre- and post-award...

  • F-35 Acquisition Program Management Specialist

    4 days ago

    Arlington, Virginia, United States Booz Allen Hamilton Full time

    F-35 Acquisition Program Management Specialist The Opportunity: As an acquisition management professional, you know that both sides of the acquisition and contracts lifecycle are pivotal to your clients' missions. We're looking for someone like you to be a liaison to the government. Bring your passion to support pre- and post-award federal contracts and...