Tier I Help Desk Technician
4 weeks ago
Mindbank Consulting Group has anticipated needs for Tier I Help Desk Technicians to support a Navy client in Arlington, Virginia . Candidates must have an active Secret clearance and at least two years of relevant experience . This position is 100% onsite; travel to offsite locations in the area will be required. The salary range is $65,000 to $72,000 and is based on each candidate's skills and professional experience.
Tier I Helpdesk Technician Responsibilities:
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Provide in person or phone technical support to end users for laptops, desktops, mobile phones, and account issues.
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Perform office IT equipment setup or iPhone setup.
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Must have experience with troubleshooting, problem escalation, MAC requests and inventory, as related to working in a helpdesk environment.
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Must have detailed knowledge of IT service management (ITSM) and help desk tools.
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Will assist in administrative duties as well as all other duties as assigned.
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Travel to off-site locations is required for customer support.
Tier I Helpdesk Technician Qualifications:
Please make sure your resume includes technical details about your professional experience.
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An active Secret Clearance is required.
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Two (2) years of recent, professional IT support experience, including knowledge of PC operating systems, networking, work on a help desk team, mail standards, and some knowledge of application support is required.
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Security+ Certification is a plus.
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Demonstrate the ability to communicate orally and in writing.
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Professional phone etiquette is required, and a positive customer service attitude is a must
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