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Microsoft Help Desk Support Analyst

4 months ago

Arlington, United States CLVG Consulting, Inc Full time

**Help Desk Support Service Specialist**

Resource to provide Helpdesk Engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platform.
- Identify areas of improvement for Help Desk operations for all tenants/team members
- Serve as a Tier 1 and 2 Agent
- Escalate Help Desk concerns to Senior MS Engineers
- Regularly publish and update articles to the project team’s and Knowledge management.
- Train end users on the use of the system, training development and delivery
- Serve as Help Desk SME; Exposed to various deliverables, processes, and expectations for effective client deliveries.
- _Basic Qualifications_
- Secret Clearance required
- Must be U.S. Citizen
- Strong verbal and written skills
- 1-2 Years Support of a Software Application, preferably Microsoft-based
- 1-2 Years of Help Desk and Troubleshooting and Application Support

Pay: $55,000.00 - $85,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- On call

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Help desk: 1 year (preferred)
- Windows: 1 year (preferred)

Security clearance:

- Secret (required)

Ability to Relocate:

- Arlington, VA: Relocate before starting work (required)

Work Location: In person