Technical Support Team Lead
2 weeks ago
"As a Network Support Lead, you will be highly available to guide, teach, and mentor our Network Support Engineers and provide feedback for the Support Organization." Meraki Support is seeking an exemplary individual that has mastered the skills of a top performing Network Support Engineer and is eager for the next step in their career as a Network Support Lead. You will have an amazing opportunity to further refine your existing skills by stepping away from individual case ownership and utilizing your experience and knowledge to lead others towards their goals as Network Support Engineers. We will actively challenge you to acquire new talents to complement your strong desire and ability to motivate and guide others. The Network Support Lead role requires a genuine passion for multi-functional strategy - incorporating aspects of networking and technical proficiency, Meraki product specificity, and Support process familiarity. We want you to work closely with your team to continuously provide and elicit radically candid feedback. Together, we will actively build a diverse, inclusive, and tight-knit team that is ready to respond to any challenge. Did we spark your curiosity as we shared this new and groundbreaking role? Does this bring focus to your career ambitions and help to crystallize your dreams of helping shape the best Support Team? If so, we encourage you to keep reading to learn more about the role that we’ve crafted to take Support to the next level Responsibilities Be highly available to guide, teach, and mentor our Network Support Engineers Drive growth and supervise performance of your team day to day Schedule, attend, and facilitate team meetings on a local and global scale Onboard new Network Support Engineers to the team Provide continuous targeted training to Network Support Engineers to close technical, methodical, and soft skills gaps Ensure that we are operationally staffed to serve Meraki’s customers Handle escalations as a resource of technical knowledge and troubleshooting methodology Collaborate with Network Support Managers to: Mentor and coach the team on their personal and professional goals Establish, monitor, and review critical metrics Survey and identify your team’s critical feedback Advocate the team’s concerns to your Manager Participate in Support’s continued hiring through the technical interview process Continuously provide radically candid and constructive 360° feedback to all Network Support Team members Holidays & Weekends coverage may be required as we grow Define and work towards your own personal development goals Champion and prioritize professionalism and tact in all interactions Reinforce existing and create new interoffice and interdepartmental relationships Conduct semi-annual performance reviews Qualifications Approximately 1+ year of experience on the Meraki Support Team as a Network Support Engineer Exemplifies and upholds the Support Pillars of Empathy, Knowledge, Strategy, and Grit Demonstrates Leadership skills amongst your peers Superb customer service skills supported by exceptional English diction (Additional languages a plus) Deep and detailed understanding of Support processes and policies Good rapport with other teams, particularly Engineering, Product Management, and Sales Outstanding analytical skills with a confirmed penchant for objectively focused decisions Responsibilities Time Break Down Sample Availability for Team (75%) [30 hours] General inquiries Queue Management Targeted Training Escalations Professional Development Time Meetings (20%) [8 hours] 1:1’s Meetings with Leads and Managers Interviews (5%) [2 hours] Why Cisco Meraki: We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
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Technical Team Lead, Policy Systems
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Chicago, United States PURE Insurance Full timeAbout the role. The Lead Software developer for our Policy admin system is a senior member of the development team responsible for seamless execution of the development plan and guiding a team of developers to deliver high quality and efficient code. Successful candidates must be able to engage and clearly communicate with Team/Business Owners/Project Leads...
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Technical Team Lead, Policy Systems
2 weeks ago
Chicago, United States PURE Insurance Full timeAbout the role. The Lead Software developer for our Policy admin system is a senior member of the development team responsible for seamless execution of the development plan and guiding a team of developers to deliver high quality and efficient code. Successful candidates must be able to engage and clearly communicate with Team/Business Owners/Project Leads...
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Customer Support Team Lead
1 week ago
Chicago, United States Morningstar Full timeMorningstar Publishing System is a custom reporting system. Institutions establish select funds, data, and reporting tools to efficiently and seamlessly create batch reporting outputs. Morningstar Publishing System combines the power of Morningstar's Data and Reporting with flexibility for firms to create something unique to their user base. The Team Lead...
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Customer Support Team Lead
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Chicago, United States Morningstar Full timeMorningstar Publishing System is a custom reporting system. Institutions establish select funds, data, and reporting tools to efficiently and seamlessly create batch reporting outputs. Morningstar Publishing System combines the power of Morningstar's Data and Reporting with flexibility for firms to create something unique to their user base. The Team Lead...
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Chicago, United States Morningstar Full timeMorningstar Publishing System is a custom reporting system. Institutions establish select funds, data, and reporting tools to efficiently and seamlessly create batch reporting outputs. Morningstar Publishing System combines the power of Morningstar's Data and Reporting with flexibility for firms to create something unique to their user base. The Team Lead...
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Customer Support Team Lead
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Chicago, Illinois, United States Rand Worldwide Full timeCompany DescriptionWe hire for tomorrow Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide,...
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Telephone Technical Support
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